Consulting Services

Lexmark Solution Services (LSS) provides comprehensive consulting services. Our consultants study a client's output from the ground up, every key technology, application and user type. Not only does LSS analyse key hard cost areas such as office output (printers, copiers, faxes and scanners) and conventional offset printing but also output related processes (including soft costs, such as labour productivity). This comprehensive approach enables LSS to deliver savings of between 1% to 3% of an organisation's operating spend.

The scope of the consulting can be limited to the needs of a few users, or to an analysis of an organisation's total output environment cost. Depending on the type of contract the client has with LSS, consulting costs can range from being "free of fee" to chargeable at an hourly rate or at a fixed fee. All LSS consulting work ensures that recommendations are supported, by involving client personnel at both the management and user level, throughout the consulting process. Client satisfaction and ownership of outcomes is further enhanced by LSS providing high level cost justification of recommendations. The consulting work also provides benchmarks to measure implementation performance of recommendations. Client's may enter into a Managed Print Services (MPS) contract where LSS consulting continuously reviews processes to ensure that reduced costs, productivity improvements and competitive advantage are realised, as technological improvements occur.