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Consulting Services
Lexmark Solution Services (LSS) provides comprehensive
consulting services. Our consultants study a client's
output from the ground up, every key technology, application
and user type. Not only does LSS analyse key hard cost
areas such as office output (printers, copiers, faxes
and scanners) and conventional offset printing but also
output related processes (including soft costs, such
as labour productivity). This comprehensive approach
enables LSS to deliver savings of between 1% to 3% of
an organisation's operating spend.
The scope of the consulting can
be limited to the needs of a few users, or to an analysis
of an organisation's total output environment cost.
Depending on the type of contract the client has with
LSS, consulting costs can range from being "free
of fee" to chargeable at an hourly rate or at a
fixed fee. All LSS consulting work ensures that recommendations
are supported, by involving client personnel at both
the management and user level, throughout the consulting
process. Client satisfaction and ownership of outcomes
is further enhanced by LSS providing high level cost
justification of recommendations. The consulting work
also provides benchmarks to measure implementation performance
of recommendations. Client's may enter into a Managed
Print Services (MPS) contract where LSS consulting continuously
reviews processes to ensure that reduced costs, productivity
improvements and competitive advantage are realised,
as technological improvements occur.
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