Standard OnSite Service Level options available include:

* Service Level Agreements may or may not include Response and/or Fix time combinations.
* Prices vary between printer models.

Service Level Agreement (SLA) Definitions:

Business Hours
    A Business Hour is an hour within the Hours of Operation for the normal
    working days between the hours of 9:00am and 5:00pm.
Business Day
    A Business Day is defined as any day between the hours of operation,
    Monday to Friday excluding statutory holidays.
Response Time
    Means the time between the initial call being placed with the helpdesk until the
    service Technicians/Engineers personnel undertakes a positive repair action
    or arrives onsite.