Allowing your device to send data to Lexmark is a simple and easy way to provide information to help us understand how our devices are used. However, no data will be sent to Lexmark unless you choose to enable this function – device data sharing is not enabled by default. If you choose to participate, your device will, depending upon what data you choose to share, periodically send Lexmark a summary of its usage and performance data. In accordance with our privacy principles and notice (please see link at the bottom of this page), none of the data delivered to Lexmark is associated with you. (There is a minimal chance that the data shared through this program could be associated with you if you were to call Lexmark for technical assistance but Lexmark does not actively pursue making this type of association.)
Information is sent to Lexmark over your Internet connection. You can choose to start or stop sending information at any time by adjusting the settings on your device.
Messaging displayed on the screen might be slightly different depending on model of printer and code version.
There are two types of information that can be sent:
All data is related to how the device functions or is used and does not contain any information on the identity of any user or any of the content of documents that are printed, scanned, copied, emailed, or faxed using the device.
Learn more about sharing device data with Lexmark.
Sharing Information
Device Information sent to Lexmark
Security Considerations
Network Considerations
Stop sharing Device Information
Older Versions of Device Firmware
You can choose to share your device’s information at any time. Instructions on how to share information with Lexmark
What type of information is sent to Lexmark if I choose to enable the device?
The two categories of data that you can choose to share are:
All data is related to how the device functions or is used and does not contain any information on the identity of any user or any of the content of documents that are printed, scanned, copied, emailed, or faxed using the device.
This option provides a summary of supplies and usage information. Some typical examples are:
The actual content of your prints, scans, or faxes is not included in the information sent to Lexmark
This option provides a summary of device performance information. Some typical examples are:
Print Engine Data
Scan Engine Data
PLEASE NOTE: Sharing device performance information also enables sharing supplies and page usage information.
The actual content of your prints, scans, or faxes is not included in the information sent to Lexmark.
The information sent to Lexmark via these settings cannot, by itself, be used to identify an individual.
If you choose to interact with Lexmark for other business reasons such as seeking support for your device, Lexmark may combine the information you choose to share from your device with other business information you agree to provide or have already provided to Lexmark. This business information can help Lexmark to provide additional or improved customer service and support. Some examples of other business information that Lexmark may combine with your information may include any of the following information: your name, industry sector of your business, and service information about your device (warranty, prior service history, etc.)
Again, The actual content of your prints, scans, or faxes is not included in the information sent to Lexmark.
Lexmark uses your information to understand how your Lexmark device is being used. This lets us understand the device’s performance to help us drive future innovations in product design, reliability, ease of use, and service.
Lexmark is committed to appropriately protecting and managing any information you share with us.
All information will be handled in compliance with the Lexmark Privacy Statement found at www.lexmark.com/privacy.
If you have agreed to share your information, the information you choose to send will be periodically sent to Lexmark over your Internet connection.
Device user settings and performance will not be changed.
Information is securely sent to Lexmark using HTTPS encrypted communication.
Lexmark encrypts all information in storage. Additionally, all information storage devices are inside a network with a hardened firewall. This protects against any unauthorized access to the information.
Information is typically sent to Lexmark daily or weekly, depending on the type of information that is shared with Lexmark. There is no functionality to change the day on which information is sent but user can change the time of day information is sent (See below)
The average size of information sent to Lexmark for each device ranges from 0 to 1MB. The size is heavily dependent on the print volume. The typical size of the information is less than 100K.
Yes, you can set a time window for when data can be sent to Lexmark. Instructions for specifying time when information is sent to Lexmark
You can choose to stop sharing your information at any time. Information will not be sent to Lexmark if you choose to stop sharing. Instructions to stop sharing
If your device’s firmware is not updated to the latest level, you may see an option to include device Interaction information, which may have included data that could have identified an individual. It is no longer Lexmark’s practice to collect this data and while the option may appear, the device no longer sends that level of information.
These instructions identify the steps to start / stop sharing, change the User Information Level or set a time window for when data can be sent to Lexmark.
You can start or stop sharing information with Lexmark at any time.
During setup instructions
During setup the device presents several screens for entering setup information. One screen is Send Information to Lexmark. On this screen, select Supplies and Page Usage or Device Performance to start sharing your information with Lexmark.
After setup instructions
After you start using your device, the device control panel or the Embedded Web Server can be used to share information with Lexmark.
There are newer devices and older devices. If the “Newer Devices” section doesn’t appear to apply to your device, please use the “Older Devices” section.
Newer Devices
Using the device control panel
Note: These instructions may vary slightly depending on device model. For more information about navigating device menus, see the User’s Guide.
Using the Embedded Web Server
Older Devices
Using the device control panel
Note: These instructions may vary slightly depending on device model. For more information about navigating device menus, see the User’s Guide.
Using the Embedded Web Server
After you start using your device, the device control panel or the Embedded Web Server can be used to set a time window for when information can be sent to Lexmark.
For instance, if you wanted to only allow your Lexmark devices to send data to Lexmark in the evening, you could set the Start Time to 19:00 and the Stop Time to 06:00. In this case, Lexmark would only send data at random times between 7pm and 6am, local time.
Note: The Start Time and Stop Time settings are in the 24-hour format.
There are newer devices and older devices. If the “Newer Devices” section doesn’t appear to apply to your device, please use the “Older Devices” section.
Newer Devices
Using the device control panel
Note: These instructions may vary slightly depending on device model. For more information about navigating device menus, see the User’s Guide.
Using the Embedded Web Server
Older Devices
Using the device control panel
Note: These instructions may vary slightly depending on device model. For more information about navigating device menus, see the User’s Guide.
Using the Embedded Web Server
You can choose to stop sharing your information at any time. Information will not be sent to Lexmark if you choose to stop sharing. Several methods are available to stop sharing your information with Lexmark.
During setup
During setup the device presents several screens for entering setup information. One of the screens is Send Information to Lexmark. Select None of the Above on this screen so your information will not be shared with Lexmark.
After setup
After you start using your device the device control panel or the Embedded Web Server can be used to stop sharing information with Lexmark.
There are newer devices and older devices. If the “Newer Devices” section doesn’t appear to apply to your device, please use the “Older Devices” section.
New Devices
Using the device control panel
Note: These instructions may vary slightly depending on device model. For more information about navigating device menus, see the User’s Guide.
Using the Embedded Web Server
Older Devices
Using the device control panel
Note: These instructions may vary slightly depending on device model. For more information about navigating device menus, see the User’s Guide.
Using the Embedded Web Server
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