Vision & Values
For some companies, mission statements are reserved for annual reports, but Lexmark has infused its culture with the aspirational principles that guide our business operations. Our Vision Statement and Values were drafted by employees, embraced by the board of directors, and promoted by senior management. They are prominently posted in Lexmark offices around the globe so that employees, customers and partners are reminded daily of Lexmark's operating philosophy.
We, the employees, are Lexmark - a dynamic, global information technology company.
We have a vision: Customers For Life. To earn our customers' loyalty, we must listen to them, anticipate their needs and act to create value in their eyes.
We want to be known for reliability, flexibility, responsiveness, innovative products and services, and exemplary citizenship. Growth, longevity and financial success will naturally follow.
We will make this happen in an enriching environment of trust, cooperation and mutual respect.
The values below are the fundamental beliefs every Lexmark employee should follow. They are the foundation of our vision. We, as Lexmark employees, will try to always act in a manner consistent with these values, and will be open to give and receive advice to make our behaviour consistent with them.
Customers are key - they should be the focus of everything we do. All our work should be carried out with them in mind, whether they are internal or external customers. Customer satisfaction is the top priority of every employee and the purpose of every job. Cost-effective, ongoing achievement of customer satisfaction is the foundation of our business.
Our people are our future. We must strive to attain maximum employee contribution by valuing our individual differences, helping employees to fully utilize their talents and be their best, and fulfilling employee needs wherever possible.
We have accepted a responsibility to be effective stewards of all our shareholders' resources. Through our performance, everyone will be properly rewarded for their investment in Lexmark.
We are responsible to the communities in which we live and work, the environment, and to the world community as well.
Mutual respect is the recognition of the equal worth of each individual, with full utilization of our diverse backgrounds, interests and strengths. Actions we take on behalf of Lexmark must maintain the dignity of the individual. Likewise, every employee has the responsibility to contribute to and protect Lexmark's assets, including its image and financial returns.
Integrity means being honest, being fair, standing up for what you believe, and doing what you say you will do.
A long-term perspective is important to our success. As a daily priority, we will make decisions to invest long term while managing short-term demands.
Excellence is the performance of every task in a superior manner. We take pride in doing this through accepting ownership, exceeding customer expectations and striving for continuous improvement in everything we do - including our thinking, our daily work, and every product and service.