Onsite Repair Call Flow
Lexmark's Onsite service gives you next day repair at your home or business location at very reasonable prices. Onsite Repair Extended Warranty also allows you to call our technical support centre free of charge. Coverage is available in periods of 1 through 3 additional years. You may add extended service at any time during the Base Warranty. When you purchase a Lexmark Onsite Repair Extended Warranty, the Base Warranty period is automatically upgraded to Onsite Service. Onsite Repair is usually available within 60 km of major centres.
OnSite Call Flow:
You experience printer problems or failure.
Call Lexmark's Technical Support Centre at 1-800-539-6275 from 9:00 a.m. to 9:00 p.m. EST, Monday through Friday.
A trained technician will try to solve your problem by phone.
If the problem cannot be solved over the phone, we will make arrangements to have a service technician dispatched to repair your printer.
Repairs will normally be made the next business day if you call us before 5:00 pm, EST.