A counterfeit cartridge is a third party product misrepresented as an original Lexmark cartridge. Cartridge counterfeiting is not the same as refilling or remanufacturing. Counterfeiters sometimes reuse and refill Lexmark cartridges, repack them in look-alike boxes and sell them as new Lexmark cartridges. This "passing off" activity is illegal under federal laws. Purchasing counterfeit goods exposes customers to cartridges that are not made by the OEM and not subject to stringent OEM quality control standards.

Lexmark is dedicated to ensuring that its customers are purchasing and using genuine Lexmark supplies. By entering the 10 digit serial number found on the ink tank or ink tank packaging in the window below, the authenticity of the cartridge can be verified. The serial number can be found on the outer box, the foil bag and the ink tank. Click the link below for assistance in locating these numbers. Currently, the serial numbers are only found on Lexmark 100 and 100XL ink tank products.

5 easy ways to ensure you have a genuine Lexmark cartridge.

Lexmark is dedicated to protecting you from counterfeit ink and toner cartridges. Following are 5 ways to ensure you have an original Lexmark cartridge:

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Purchase
Make sure you buy products only from Lexmark or a Lexmark authorized reseller.

Price
Be aware of market prices for authentic Lexmark ink or toner cartridges.

Packaging
Packaging that appears to have been re-taped, resealed, reused or otherwise tampered with may not be an original Lexmark product.

Security Labels
Labels are designed to assist in identifying an original Lexmark product.

Quality
Third party cartridges are not manufactured subject to stringent OEM quality control procedures.

Color Shift Labels

CLICK TO VIEW INKJET VIDEO

CLICK TO VIEW LASER VIDEO

 

When viewed straight on, the strip is clear. When tilted, the strip becomes brilliant blue. Raised characters appear red/gold when viewed directly. Tilt the package and the characters turn blue, then clear.

Color Shift Label Locations

Suspect a Counterfeit?

Call Lexmark QuickCheck line
1-888-539-1551
or you may email us at:
qcheck@lexmark.com

Suspect Cartridge Referral Form
If you wish to check the authenticity of a product anonymously contact the Imaging Supplies Coalition at 1-941-961-7897 or info@isc-inc.org