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2011 Corporate Social Responsibility Report


Making Green Easy with Lexmark’s Environmental Solutions

Environmental Solutions

Around the world, Lexmark is focused on educating customers on the conservation of paper and energy. A recent survey conducted by Lexmark found that UK workers are printing fewer business documents. The poll found that 73 percent of respondents were printing fewer emails, while another 53 percent had cut back on printing general business and marketing documents. A further 41 percent said they were also more restrained when it came to printing financial records.

However, the green message was ineffective in some cases as some users admitted they forgot to use environmentally preferred print settings.

Lexmark aims to help customers reduce print impacts on the environment and change some ingrained employee habits. Here are some of the print solutions that automatically help customers reduce paper and energy usage.


In 2009, Lexmark began offering Eco-Mode on all of its inkjet printers. Eco-Mode allows users to save paper and energy with a touch of the button. Eco-Mode automates two-sided printing, faxing and copying, saving businesses up to 50 percent of their paper usage and lowering overall costs. Eco-Mode also enables energy-saving features including power-saving mode (printer sleeps after 10 minutes of inactivity) and dimming of the LCD screen reduce power consumption by up to eight percent. No other printer manufacturer offers such a convenient method to set environmentally friendly print settings. Eco-Mode is also available on Lexmark laser products and can reduce energy consumption by up to 25 percent.


Eco-Widgets and Print ReleaseIn 2009, Lexmark released its first environmentally beneficial widget, EcoCopy. EcoCopy is one of Lexmark's SmartSolutions which can be downloaded for use with Lexmark’s Web-enabled, all-in-one devices. EcoCopy gives users the ability to reduce paper and ink waste with the touch of a button.

Print Release

Eco-Widgets and Print ReleaseStudies have shown that one out of every five-to-six pages printed are never picked up. This waste can be eliminated with Print Release. Print Release allows users to send a print job from their workstations or mobile devices to be stored and printed at a later time on select Lexmark MFPs and stand-alone devices. The solution enhances security by eliminating the gap between document printing and pickup so that confidential jobs do not sit at the printer. It also cuts costs by deleting jobs from the queue if not printed within a specified time — no more unnecessary printing of “forgotten” or obsolete jobs.

Some Lexmark customers use Print Release to help meet their companies' sustainability goals through its ability to reduce the amount of pages printed. Other customers use Print Release as a “Print Anywhere” solution for their traveling employees. Traveling employees can print their jobs to the Print Release driver and release the job at the Lexmark device at whichever office they happen to be in that day. There is no need to load print drivers for that office or find someone to print them.

Lexmark’s newest Print Release application, which was released in 2011, provides enhancements that position us to better serve customers’ needs:

  • My e-Task – Authenticate once and the device is set to your desired language, copy and e-mail settings and shortcuts
  • Session based authentication – Start another task without swiping your badge or entering your credentials again
  • Print and keep – Keep a print job on the queue after it is printed so you can print it again later
  • Print preview – On select models, preview a job before printing and print only the desired pages
  • Scan to self – Easily scan documents to your e-mail
  • User delegation – Delegate authority to release your print jobs to another user such as your administrative assistant
  • User web portal – View your Print Release queue, personal job summaries and reports, assign a print release delegate, and set My e-Task preferences and shortcuts


By far, the dominant contributor to the carbon footprint of a multi-function printer is paper. An MFP will print millions of pages during its service lifetime and paper consumption will account for up to 80 percent of its total carbon footprint. In response to this negative impact, Lexmark is committed to designing and producing more and better duplex printers.

Advanced Device Statistics

With Advanced Device Statistics, data is gathered from the managed assets in place at the customer’s locations throughout the world, and reports are generated on various statistics such as use of duplex and scanning options. The reports also compare customer metrics to other managed accounts in the same industry. The wealth of information can be turned into actionable recommendations to reduce print, lower costs, and generate additional sustainability benefits to the organization.

Downtime Reports

Lexmark develops software solutions that not only make processes more effective and efficient, but also reduce printing and its impact on the environment. One such solution is Downtime Reports, which was developed for the healthcare industry. Following is an example of the economic savings and environmentally positive results of Downtime Reports.

Lexmark partnered with Gwinnett Medical Center (GMC), a not-for-profit healthcare network north of Atlanta, to implement a software solution that would ensure patient information was available during a network outage without printing a single page.

Medical personnel need to have access to patient records 24/7. When network outage occurs at a hospital, patient records on the network become inaccessible. To address this issue, GMC printed patient records – approximately 5,000 pages of backup patient reports were printed twice daily.

The reports were rarely used and contained outdated information (information could be up to 12 hours old). The approach was also costly to the medical center and to the environment. In fact, the practice consumed 3.6 million sheets annually, the environmental equivalent of 471 trees per year. Adding to the complexity and cost of this approach, HIPAA privacy requirements mandated that these reports be confidentially shredded.

To eliminate the twice-daily printing – and shredding – of rarely used reports, GMC implemented Lexmark downtime Reports on its Lexmark MFPs. Downtime Reports ensures 24/7 access to critical patient forms and reports. As IT generates updated information, information is aggregated and streamed to the secure, encrypted internal hard drives of designated on-premises Lexmark printers or MFPs. During a downtime event, an authorized user can visually open an electronic folder on the Lexmark MFP touchscreen and choose which records to print. All that’s needed is electrical power.

Thanks to this and other solutions provided by Lexmark, GMC retired 40 single-function printers, faxes, and scanners and reduced printing by 3.6 million pages annually, saving more than $200,000 on paper alone.