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Brochure

Public Assistance Intake and Recertification
Increase automation and reduce the many handoffs that occur between various employees in order to process citizen benefits.

Brochure

Freedom of Information Act Request Processing
Perceptive Software from Lexmark helps state court case managers respond quickly to FOIA requests.

Government Insight

Speed Citizen Services by Automating Workflow
Learn how digitizing document management can help government agencies dramatically improve their information processing lead time.

Public Assistance Intake and Recertification Solution

Reduce risks and simplify award processing

As caseloads increase, so do paperwork and data. Government programs require citizens to provide source documents in order to receive benefits or services. Agencies often have yearly benefit recertification requirements and time standards for document processing. Our solution increases automation and reduces the many handoffs that occur between various employees.

Centralized document processing of thousands of public assistance applications each year is expensive and time consuming. Caseworkers can be more productive and citizens can be better served by initiating the process immediately, at the point of service. The Lexmark Public Assistance Intake and Recertification solution provides an instant on-ramp for your important documents and content into your case management system.

Benefits of Public Assistance Intake and Recertification Solution

  • Streamline processing of public assistance applications and simplify the management of verification documents
  • Meet agency goals for timely posting of beneficiary documentation and ultimately expedite benefits decisions
  • Improve auditability and compliance with federal, state and local regulations
  • Boost employee productivity and provide higher levels of customer service without increasing staffing
  • Improve accuracy of data by capturing at the point of service rather than centralized scanning