Service Provider Options

In addition to services provided directly by Lexmark, our customers have other alternatives for obtaining service and support, including authorised third-party providers and self-service options.

Preferred Service Provider Program
Designated servicer program for customers who prefer to use a third-party company to perform their service requirements.

Self Maintainer Program
For large organisations who prefer to do their own service during the original warranty period.

Customer Service Training
Learning correct service techniques and staying current with new product and repair technologies are essential to keeping your Lexmark printers up and running. Lexmark offers service training classes throughout the year in Lexington, Kentucky to assist service technicians with keeping up with new product releases. These training sessions are designed to enhance product and service knowledge, help develop sound diagnostic strategies and improve repair techniques. Topics range from product overview and setup to model differentiation and options, diagnostic tools and techniques, print quality and media issues, repair disassembly and assembly, and preventive maintenance.