Warranty Support Options

Lexmark is committed to delivering fast problem resolution and personalised support to get your printers back on the job as quickly as possible. We offer a variety of customisable service plans to help meet your business’s unique needs. From basic service coverage to comprehensive support, Lexmark offers a range of plans to meet the specific demands of your output environment and reduce costly printer downtime.

Extended warranties and warranty upgrades that add up to three years of coverage to your standard Lexmark warranty are available to help decrease your business downtime and protect your investment.

Lexmark Service Agreement Form

Statement of Limited Warranty

Warranty Offerings

Advanced Exchange (US) Warranty

LexExpress support provides telephone technical assistance for any printer Challenges you may encounter. If your issue cannot be resolved over the phone by the Lexmark Technical Support Center, you will receive a replacement printer,usually by the next business day. We will also provide you with the materials needed to ship the defective printer back to us.

OnSite Repair Warranty

LexOnsite repair offers telephone technical support assistance through our Lexmark Technical Support Center. And if your issue cannot be resolved over the phone, you benefit from a qualified service technician to service your printer onsite in as little as four hours.

OnSite Exchange Warranty

This program provides telephone technical support from the Lexmark Technical Support Center. But if your printer challenges cannot be resolved over the phone, a Lexmark Technical Support representative will dispatch a qualified service technician to arrive next business day onsite to replace, install or deinstall your existing printer.

Installation

With Lexmark installation service, your hardware will be installed at your location, including device unpacking and placement, and a hardware performance assessment. A special bid may be required for multiple installation locations and hardware pieces.