Shipping Information

Looking for shipping information of the products you purchased? Browse the answers below or contact our support representatives.

Delivery Information

How can I get help with my buying decision or get questions answered in person?

We understand that purchasing a printer is a big decision, and that you might not have all the information you need. So don’t hesitate to call us for assistance with any of the following:

  • Operating system Compatibility
  • Product questions before purchase
  • Accessory / Supplies / Product Compatibility
  • Warranty and Pricing Information
  • Questions about Lexmark Rewards

Has my order shipped?

Lexmark.co.uk includes functionality to track your order anytime. All we need to do is find the applicable order. Just enter the information below, and when your order appears, click on the tracking number.

View order history by logging into My Account page and click "My Orders".

How do I get my tracking number?

Lexmark.co.uk includes functionality to track your order anytime. You can find your tracking number by looking up the applicable order. Just enter the information below—when your order appears, to review your estimated delivery date, just click on the tracking number.

View order history by logging into My Account page and click "My Orders".

Do you deliver to my country?

We currently deliver only to UK mainland addresses, off-shore islands (excluding the Channel Islands), Scottish Highlands, Aberdeen and Northern Ireland.

I live outside the UK - will I have to pay additional shipping fees?

The Lexmark.co.uk online store only delivers to UK mainland addresses, off-shore islands (excluding the Channel Islands), Scottish Highlands, Aberdeen and Northern Ireland.

When will my backordered items ship?

We make every effort to run an efficient warehouse and stock most of our items ready to ship in days.

However, occasionally an item will be backordered. The average backordered item ships in 1–2 weeks.

You will receive e-mail notification as soon as the product ships. As a reminder, your credit card will not be charged until your order has been shipped.

Can I change my delivery address after I’ve placed my order?

Unfortunately, you cannot change your delivery address after your order has been submitted. The order is immediately sent to the fulfilment agency and can no longer be changed by our system. Rest assured, however, that if your order is not successfully delivered, it will be returned to the warehouse and Lexmark will credit your account.

Can I change my delivery method after I’ve placed my order?

Unfortunately, you cannot change your delivery method after your order has been submitted. The order is immediately sent to the fulfilment agency and can no longer be changed by our system.

Do you ship to PO boxes or BFPO addresses?

Due to delivery restrictions, we cannot deliver to P.O. boxes as primary shipping addresses. Unfortunately, at this time we also cannot deliver to BFPO addresses.

If I want my expedited order to be delivered the same day, what time do I need to order by?

For in-stock orders placed using Express Delivery, orders placed before 2pm GMT will typically ship out the same business day. Due to order processing times this is not guaranteed..

What is the delivery surcharge?

Because some Lexmark items are uniquely heavy or unusually sized, shipping them requires an additional surcharge. This includes laser printers, multifunction printers, laser printer accessories, and a few other products.

How are delivery charges calculated?

We try to make shipping as efficient as possible, and as simple as possible too. Please use the following chart to calculate your order’s delivery charge:

Standard (3-5 business days) Express (2 business days)

FREE on all orders* (*excludes single pack 105XL)

13 GBP inc. VAT

QWhen can I expect my order to arrive?

For a general outline of Lexmark shipping times, here is our estimated delivery time chart:

Delivery Method Estimated Delivery Time*

Standard

3-5 Business Days

Express

2 Business Days

* These are estimated delivery times based on the date the product ships. Where Express Delivery has been chosen, in-stock orders placed on, or before 2pm GMT, will typically ship the same working day. Standard Delivery orders will typically ship within two working days.

For Northern Ireland, Aberdeen postcodes, Scottish Highlands and off-shore islands, please allow 1-2 additional working days for Standard Delivery (or one additional day for Express Delivery).  

Lexmark.co.uk also gives you the power to track your order anytime. All we need to do is find the applicable order. Just enter the information below, and when your order appears, click on the tracking number.

Shipping Restrictions

Some products that are available on Lexmark.co.uk may be subject to special rules. Lexmark.co.uk identifies these products as having certain "Shipping Restrictions".

Why am I beging charged a shipping surcharge?

CBecause some Lexmark items are very heavy or unusually sized, shipping them requires an additional surcharge. This includes laser printers, multifunction printers, laser printer accessories, and a few other products. If the order does not designate a delivery surcharge then you are only charged shipping and handling charges published in the delivery charges table.

If my order weighs a lot, how is it delivered?

Select models which are very heavy will be shipped by Less Than Truckload (LTL) carriers. Lexmark.co.uk identifies those models that require shipment by LTL carrier. These models are identified on the product detail page with a message appearing above the pricing. The message states, "Shipping restrictions apply. Please see Shipping Restrictions FAQ in the Related Links section below."

When can I expect my order if is designated with Shipping Restrictions?

Transit times may vary with LTL shipments. The carrier may call for a delivery appointment.

If an order is marked with Shipping Restriction, do I need to be home for delivery?

Yes, for the customers protection, these shipments require customer signature and inside delivery.

View order history by logging into My Account page and click "My Orders".