Frequently Asked Questions (for printer models shown in the table)

If your printer model is in the table below, please continue. Note: Only models with newer firmware support Information Sent to Lexmark

If your printer model is not listed in the table below, please click click here for the Frequently Asked Questions for all other printer models not in the table.

Colour Models Mono Models

C2132, CS310, CS410, CS510 

M1140, M1140+, M1145, MS310, MS312, MS315, M3150, MS410, MS415, MS510, M5155, M5163, M5170, MS610, MS810, MS811, MS812 

CX310, CX410, CX510, XC2130, XC2132

MX310, MX410, MX510, MX511, MX610, MX611, MX710, MX711, MX810, MX811, MX812, XM1135, XM1140, XM1145, XM3150, XM5163, XM5170, XM7155, XM7163, XM7170

Sharing Information

How do I share information with Lexmark?1

Device Information sent to Lexmark
What type of information is sent to Lexmark?
What type of information is not sent to Lexmark?
What do we mean by anonymous information? Can it linked to personal data?
How will Lexmark use the information?
Lexmark Privacy Statement
How will the information be sent to Lexmark?
Will sending information to Lexmark change how my device works?

Security Considerations
How secure is the information transmission to Lexmark?
How secure is the information storage at Lexmark?
Will sending information to Lexmark affect my network security?

Network Considerations
How often will information be sent to Lexmark?
Will sending the information to Lexmark affect my network bandwidth?
Can I specify what time of day when information is sent to Lexmark?

Stop sharing Device Information
How do I stop sharing information with Lexmark?

Sharing information 1

How do I share information with Lexmark?

You can choose to share your device's information at any time. Information will only be sent to Lexmark when you have given Lexmark permission to do so. Instructions for how to share information with Lexmark

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Device Information sent to Lexmark

What type of information is sent to Lexmark?

When you agree to share your information with Lexmark, your device will periodically send a summary of your supplies and page usage, device performance, device interactions, and/or session information, depending upon which information you choose to share.
By sharing your information, you can help us better understand how our customers use our products -- so we can make them the best they can be.

The four types of information that can be selected are:

  1. ANONYMOUS supplies and page usage information, such as the number of pages and toner levels.
  2. ANONYMOUS device performance information, such as device errors and metrics. (Sharing ANONYMOUS device performance information also enables sharing ANONYMOUS supplies and page usage information as described in #1 above)
  3. Session information - activities performed by users on the device. There are 3 setting options for session information: (1) ANONYMOUS or no user ID information, (2) generic user ID information, (3) actual user ID information.

(What do we mean by anonymous information?  Can it be linked to personal data?)

During the initial device setup, you may see a screen similar to this, allowing you to choose the type of information your device can send to Lexmark.

FAQ Information Sent to Lexmark

Note: Only models with newer firmware support Device Performance (Anonymous).  Some models with earlier FW versions will only support Supplies and Page Usage (Anonymous).

The choice of User Interaction – Level is not available during initial device setup as shown above, but can be selected from the op-panel settings as shown below.

FAQ User Interaction

Note: Only models with newer firmware support Device Performance (Anonymous) and User Information - Level.  Some models with earlier FW versions will only support Supplies and Page Usage (Anonymous).

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What type of Supplies and Page Usage (Anonymous) information is sent to Lexmark?
This option provides an ANONYMOUS summary of device usage information. Some typical examples are:

  • Device identification —The device model, device serial number, device firmware code version, device MAC address, and the device IP address 
  • Device supplies information—Toner cartridge serial numbers, toner levels, and other supplies-related information
  • Device page counts—Number of total printed pages, number of multiple pages printed per side (N-Up), number of scans and faxes sent and received, and number of different types of media used
  • Device job counts—Number of jobs, number of pages per job, and print driver job format (PS, PCL5, PDF, etc.). 
  • Device events —Toner cartridge replacements, clearing of paper jams, refilling paper trays, etc. 
  • Device power mode time —Length of time the device has been powered on /off, idle, active, etc.  
The actual content of your prints, scans, or faxes is not included in the information sent to Lexmark
 
 

What type of Device Performance (Anonymous) information is sent to Lexmark?

Note: Only models with newer firmware support sending Device Performance (Anonymous) to Lexmark.

This option provides an ANONYMOUS summary of device performance information. Some typical examples are.

Print Engine Data

  • Operating environment —Temperature, humidity, and other operating environment related information
  • Operating parametres — Engine control metrics
  • Print errors and notifications—Jams, tray low, etc.
  • Print engine firmware versions

Scan Engine Data

  • Counters and metrics—Flatbed pages, ADF pages, etc.
  • Operating parametres—Scan control metrics
  • Scan errors and notifications
  • Scan engine firmware versions

(Sharing ANONYMOUS device performance information also enables sharing ANONYMOUS supplies and page usage information.) For additional information see:

What type of Supplies and Page Usage (Anonymous) information is sent to Lexmark?

The actual content of your prints, scans, or faxes is not included in the information sent to Lexmark.

What is User Information—Level?

Note: Only models with newer firmware support User Information – Level settings.

User Information – Level is a setting that allows the user to choose the type of user-identifying information collected by the device. There are three options for sharing User Information:

  • Anonymous Session Information Only- Collects anonymous device information about activities performed on the Lexmark device. 
  • Session Information with Generic User Information- Collects device information about activities performed by individual users on the device. Users are assigned a unique identifier for collection purposes but are not identified in the information collected by Lexmark.
  • Session Information with Actual User IDs- Authorises Lexmark to collect device information about activities performed by individual users on the device. User-identifying information will be collected if available.

If you wish to share a summary of activities performed by individual users on the Lexmark device please see Instructions for changing User Information – Levels.

What type of information is not sent to Lexmark?

The Supplies and Page Usage (Anonymous) and Device Performance (Anonymous) information will not include any personal data.

If you wish to also share a summary of activities performed by individual users on the Lexmark device please see Instructions for changing User Information – Levels

Note: Only models with newer firmware support Device Performance (Anonymous) and User Information – Level.

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What do we mean by anonymous information? Can it be linked to personal data?

The supplies and page usage, device performance, and device interaction information sent to Lexmark are ANONYMOUS and will not include personal data.

If you wish to also share a summary of activities performed by individual users on the Lexmark device please see Instructions for changing User Information – Levels

Lexmark may combine the ANONYMOUS information with other business information you agree to provide or have already provided to Lexmark. This business information can help Lexmark to provide additional or improved customer service and support. Some examples of other business information that Lexmark may combine with your ANONYMOUS information may include any of the following information: your business name, industry sector of your business, and service information about your device (warranty, prior service history, etc.)

This business information may also include certain personal data you have shared (or may share in the future) with Lexmark in the ordinary course of business. Such personal data may include but are not limited to individual’s names, telephone numbers, addresses, e-mail contact information and the like.

The business information will not include personal data such as individual’s birth dates, social security numbers, driver’s licence numbers, passport information, or financial account information.

The actual content of your prints, scans, or faxes is not included in the Device Information sent to Lexmark

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How will Lexmark use the information?

Lexmark uses your information to understand how your Lexmark device is being used. This lets us understand the device’s performance to help us drive future innovations in product design, reliability, ease of use, and service.

Lexmark may combine the ANONYMOUS information with other business information you agree to provide or have already provided to Lexmark. (What do we mean by anonymous?) This information can help Lexmark to provide additional or improved customer service and support which may include enhancements in diagnostics and error detection.

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Lexmark Privacy Statement

Lexmark is committed to appropriately protecting and managing any information you share with us.

All information will be handled in compliance with the Lexmark Privacy Statement found at www.lexmark.com/privacy

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How will the information be sent to Lexmark?

If you have agreed to share your information, an ANONYMOUS summary of your device’s supplies and page usage, device performance, and user interactions will be periodically sent to Lexmark over your Internet connection. (What do we mean by anonymous?)

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Will sending information to Lexmark change how my device works?

Device user settings and performance will not be changed.

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Security considerations

How secure is the information transmission to Lexmark?

Information is securely sent to Lexmark using HTTPS encrypted communication.

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How secure is the information storage at Lexmark?

Lexmark encrypts all information in storage. Additionally, all information storage devices are inside a network with a hardened firewall. This protects against any unauthorised access to the information.

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Will sending information to Lexmark affect my network security?

Lexmark follows strict security practises to minimise threats to the network:

  • Information is encrypted when it is being sent to Lexmark.
  • All information is authenticated to ensure that it is coming directly from a Lexmark device. Any information that cannot be authenticated is rejected.
  • Only HTTPS will be used to send information to Lexmark.

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Network considerations

How often will information be sent to Lexmark?

Information is typically sent to Lexmark daily or weekly depending on the type of information that is shared with Lexmark.

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Will sending information to Lexmark affect my network bandwidth?

The average size of information sent to Lexmark for each device ranges from 0 to 1MB. The size is heavily dependent on the print volume. The typical size of the information is less than 100K.  

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Can I specify the time of day when information is sent to Lexmark?

Yes, you can set a time window for when data can be sent to Lexmark. Instructions for specifying time when Device Information is sent to Lexmark

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Stop sharing Device Information

How do I stop sharing information with Lexmark?

You can choose to stop sharing your information at any time. Information will not be sent to Lexmark if you choose to stop sharing. Instructions to stop sharing

Instructions

These instructions identify the steps to start / stop sharing, change the User Information –Level or set a time window for when data can be sent to Lexmark.

Instructions on how to share information with Lexmark

You can start sharing information with Lexmark during installation and setup of the device or after you start using the device.

Note: Only models with newer firmware support sending Device Performance (Anonymous) to Lexmark.

During setup instructions

During setup the device presents several screens for entering setup information. One screen is Send Information to Lexmark. On this screen select Supplies and Page Usage (Anonymous) or Device Performance (Anonymous) to start sharing your information with Lexmark.

After setup instructions

After you start using your device the device operator panel or the Embedded Web Server can be used to share information with Lexmark.  

Using the device control panel

Note: These instructions may vary slightly depending on device model. For more information about navigating device menus, see the User’s Guide.
  1. If applicable, from the home screen, touch the Wrench icon or Settings icon. Note: For some models, Settings are available directly from the home screen. 
  2. Navigate to Settings > General Settings > Information Sent to Lexmark.
  3. Select Supplies and Page Usage (Anonymous) or Device Performance (Anonymous) to share information.
  4. Accept the change (Submit, Checkmark icon, or OK).

Using the Embedded Web Server

  1. Obtain the device IP address:
  2. Open a Web browser, and then type the device IP in the address field
  3. Press Enter.
  4. From the Embedded Web Server, click Settings > General Settings
  5. Click Information Sent to Lexmark.
  6. Check Supplies and Page Usage (Anonymous) or Device Performance (Anonymous) to start sharing information
  7. Accept the change (Submit, Checkmark icon, or OK)
 

Instructions for changing User Information – Levels

After you start using your device the device control panel or the Embedded Web Server can be used to change the User Information – Levels.

Note: Only models with newer firmware support User Information – Level settings.

Using the device control panel

Note: These instructions may vary slightly depending on device model. For more information about navigating device menus, see the User’s Guide.
  1. If applicable, from the home screen, touch Wrench icon or Settings icon. Note: For some models, Settings are available directly from the home screen.
  2. Navigate to Settings > General Settings > Information Sent to Lexmark
  3. Click on User Information – Level
  4. Click on one of the three selections below.
  • Anonymous Session Information Only 
  • Session Information with Generic User Information
  • Session Information with Actual User IDs
 8. Accept the changes (Checkmark icon, Submit,, or OK)
Using the Embedded Web Server
  1. Obtain the device IP address 
  2. Open a Web browser, and then type the device IP address in the address field.
  3. Press Enter.
  4. From the Embedded Web Server, click Settings >General Settings
  5. Click Information Sent to Lexmark.
  6. Click on the drop down box next to the In the User Information – Level
  7. Select one of the three selections below.
  • Anonymous Session Information Only
  • Session Information with Generic User Information
  • Session Information with Actual User IDs

 8. Accept the changes (SaveSubmit, Checkmark icon, or OK)

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Instructions for specifying time when information is sent to Lexmark

After you start using your device, the device control panel or the Embedded Web Server can be used to set a time window for when information can be sent to Lexmark.

For instance, if you wanted to only allow your Lexmark devices to send data to Lexmark in the evening, you could set the Start Send to 19:00 and the Stop Send to 06:00. In this case, your Lexmark device would only send data at random times between 7pm and 6am, local time. 

Note: The Start Send and Stop Send times are in the 24-hour format.

Using the device control panel

Note: These instructions may vary slightly depending on device model. For more information about navigating device menus, see the User’s Guide.
  1. If applicable, from the home screen, touch Wrench icon or Settings icon. Note: For some models, Settings are available directly from the home screen.
  2. Navigate to Settings > General Settings > Information Sent to Lexmark.
  3. Click on Start Send and select the start time. Accept any changes (Green checkmark icon, Submit or OK)
  4. Click on Stop Send and select the stop time.
  5. Accept any changes (Green checkmark icon, Submit, or OK)

Using the Embedded Web Server

  1. Obtain the device IP address.
  2. Open a Web browser, and then type the device IP address in the address field.
  3. Press Enter.
  4. From the Embedded Web Server, click Settings >General Settings.
  5. Click Information Send to Lexmark.
  6. In the Send Time Information section, adjust the Start Send and Stop Send times from the drop-down menus.
  7. Accept any changes (Green checkmark icon, Submit or OK).
 

Instructions to stop sharing information

You can choose to stop sharing your information at any time. Information will not be sent to Lexmark if you choose to stop sharing. Several methods are available to stop sharing your information with Lexmark.

Note: Only models with newer firmware support sending Device Performance (Anonymous) to Lexmark.

During setup

During setup the device presents several screens for entering setup information. One of the screens is Send Information to Lexmark. Select None of the Above on this screen so your information will not be shared with Lexmark.

After Setup

You start using your device the device control panel or the Embedded Web Server can be used to stop sharing information with Lexmark.

Using the device control panel

Note: These instructions may vary slightly depending on device model. For more information about navigating device menus, see the User’s Guide.
  1. If applicable, from the home screen, touch Wrench icon or Settings icon. Note: For some models, Settings are available directly from the home screen.
  2. Navigate to Settings > General Settings > Information Sent to Lexmark.
  3. Select None of the Above to stop sharing information with Lexmark.
  4. Accept the changes (Checkmark icon, Submit, or OK).

Using the Embedded Web Server

  1. Obtain the device IP address. 
  2. Open a Web browser, and then type the device IP address in the address field.
  3. Press Enter.
  4. From the Embedded Web Server, click Settings >General Settings >Information Sent to Lexmark
  5. Select None of the Above to stop sharing information
  6. Accept the changes (Submit, Checkmark icon, or OK).