Job Title:

Technical Specialist

Business Area:

Sales & Account Management

Location:

Ottawa, ON CAN

Job ID:

126129

Technical Specialist

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The Technical Specialist  is the primary technology interface for any of Lexmark's Product/Service Offers. Works as a liaison between Lexmark and the customer to communicate technical capabilities of Lexmark's core hardware and solution offers to business environments and systems. Assumes a role prior to the point of sale, providing a deeper level of technical direction to customers, potential customers, and internal staff in the development of fully integrated systems solutions. Addresses pre-sales technical issues (e.g., communications protocols) and/or specific business applications.

Responsibilities: 

  • Provide large account pre-sales and post-sales Technical support for Lexmark's account managers
  • Provide Pre and Post “solutions sales support” to Lexmark account managers and customers
  • Drive sales and adoption of Lexmark Solutions and Software offerings
  • This position will be based out of Ottawa, Ontario supporting customers in the Ottawa region and Atlantic provinces
  • Ability to travel in short notice anywhere in North America

The ideal candidate will possess the following skills and experience: 

  • Good planning, organizational and analytical skills
  • Excellent communication skills both oral and written
  • Demonstrated ability to build relationships
  • Must have strong presentation skills
  • Customer service oriented
  • Motivated self-starter, quick learner
  • Work well independently as well as in a team environment
  • Demonstrated ability to identify and resolve problems
  • Excellent working knowledge of all Microsoft Windows Operating Systems
  • Industry certifications i.e. Network +, CDIA+, MCSE an asset
  • Excellent Networking and software knowledge
  • Experience in Workflow software or EDMS an asset
  • 3-5 years previous experience in a pre-sales Technical support/consultant role
  • Bilingual – English and French an asset

Education: 

  • Post-secondary education required.

 

 

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