Job Title:

Business System Analyst

Business Area:

Product & Client Support


Lexington, KY USA

Job ID:


Business System Analyst

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  • Perform business analysis function for Global Services Analytics, specializing in Predictive capabilities

  • Work with data scientist and business users to define data requirements

  • Create business requirement and functional requirement documents

  • Obtain a thorough understanding of the business processes, predictive models and how they  will be used as part of the process

  • Partner with Data Scientists during the formulation, implementation, testing and validation of predictive and statistical models

  • Understand and explore data and data relationships

  • Conduct ad-hoc analysis

  • Data profiling to gain a detailed understanding of the data

  • Data quality and data integrity analysis

  • Ability to communicate findings to support decisions at all levels within the organization

  • Develop and execute detailed test scripts

  • Find and report defects to ensure that data model and analytics provide accurate and consistent insights

  • Provide input to creation of training

  • Ability to deliver training when required

  • Provide Deployment and Floor Support to the end-users during "go live" for releases in all geographies


  • The ideal candidate must have worked in analytics projects for call center, service, and/or managed services environment

Program/Project experience

  • 5+ years of experience in business analysis related to analytics

  • Proficiency with Data Modeling

  • Proven ability in development and execution of SQL

  • Strong proficiency in data analysis leveraging SQL and Excel

  • Previous experience with Amazon Redshift, S3, EMR, and other Amazon tools is desired

  • Experience with Hadoop or Map Reduce is a plus

  • Previous experience working with text mining and other unstructured data is a plus

Skill & Ability Requirements:

  • Excellent communication, presentation, interpersonal, and listening skills

  • Strong analytical skills related to gathering and evaluating data from multiple sources

  • High degree of professionalism and a positive attitude

  • Willing and able to travel to various Lexmark offices throughout the world

  • Strong organizational skills in a high matrix environment

Education Requirements:

  • Undergraduate/college degree in Business Administration, CIS, Math/Statistics, or Systems Analysis


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