Job Title:

Technical Support Engineer (Healthcare)

Business Area:

Product & Client Support


Pleasanton, CA USA

Job ID:


Technical Support Engineer (Healthcare)

As a Technical support Engineer, you will work in the Global Support Services organization handling requests for assistance from Lexmark’s Enterprise Software users.

Your role will:

  • Provide product support for customer phone, chat, email, and web based support requests.
  • Utilize all resources, including systems, information and people, to efficiently troubleshoot and resolve issues.
  • Proactively and energetically interact in a team environment to collaborate with peers on customer issues.
  • Employ sound decision making when determining when to escalate customer issues to other teams or management.
  • Adapt to and work with a highly diverse customer base while focusing on providing an exceptional customer experience with every interaction.
  • Rapidly learn new technology, including Perceptive Software products.



  • An information technology related college degree or equivalent work experience is preferred.
  • Previous help desk experience is preferred.
  • Exceptional written, oral, and organizational skills.
  • Exceptional customer service and people skills.
  • Strong technical, analytical, and problem solving skills.

Successful candidates will have the opportunity to learn and work with the following technologies:

  • Operating Systems: Windows, Windows Server, Unix (Solaris, HP/UX, AIX), Linux
  • Database Software: Microsoft SQL Server, Oracle
  • PACS, HL7, and DICOM experience a plus
  • Web Application Software: JRun, Tomcat, WebSphere, WebLogic, IIS
  • Hardware: Peripheral installation & configuration (scanners, SCSI cards, SCSI devices).
  • Development: Visual Basic Script, Java Script, HTML, DHTML, XSL, ASP
  • Networking: TCP/IP protocol, Ethernet, WAN, LDAP, Active Directory, Novell NetWare
  • Application Software: Google Apps, Microsoft Office (Excel, Word, Access, Outlook), Internet Explorer, Mozilla, Safari
  • Messaging Systems: Google Mail, Lotus Domino, Microsoft Exchange, Novell GroupWise
  • Communication: Technical writing skills