Want to know more about return and refund policy? Browse the answers below or contact our support representatives.
At Lexmark, we want your shopping experience to be as rewarding and productive as possible, and we recognize that not all purchases work out for one reason or another. To that end we are happy to offer a 30-day money-back guarantee on all our products that are returned in the original packaging that have a valid Returned Merchandise Authorization (RMA).
Products returned to Lexmark outside the 30-day window will not be eligible for credit. Lexmark shall have the right to recycle and/or otherwise dispose of unauthorized returns.
Please contact Customer Service to start the refund process or follow the instructions on your packing slip / invoice.
Returns can be frustrating, that’s why we try to make the returns process as simple as possible.
Please follow these steps to make your return process hassle free:
After an order is placed, it is sent immediately to our fulfilment warehouse for shipment and cannot be cancelled. However, once you receive your order, you may certainly return items as needed. After all, we want you to be happy with your purchase and return again and again.
To obtain a refund for physical product(s) purchased online (that is, anything not a download, warranty, etc.), This information is located on the back side of the packing slip you received with your order. You may also contact a Customer Service agent for help. Software downloads are not accepted for returns.
Once the return is received, please allow 1 to 2 billing cycles for the credit to appear on your account. Credit will be issued via the credit card used for your original purchase only.