Public Assistance

Provide Efficient and Timely Constituent Service

When you’re responsible for providing services to constituents in need, you want processes — including eligibility intake and continuing casework — to run smoothly. You need technology that improves collaboration and allows staff to access critical information at the moment it’s needed.

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Lexmark process and content management solutions help modernize public assistance programs while providing case workers and staff with the information they need to make faster, more informed decisions. Whether your goal is to speed constituent service or maintain the security needed to support sensitive data, Lexmark solutions transform the way you manage public assistance processes.

Lexmark solutions enable government agencies to replace slow and expensive paper-based case management activities with streamlined automated processes. Citizens to enroll or file claims in person or via the web, mobile device, fax, or telephone. Unemployment, medical benefits, food assistance and financial aid information is easily accessible by all parties, anywhere and at any time. As a result, social services agencies are able to better manage their benefit processes throughout their lifecycle, benefits determination can be made faster, and caseworkers can spend less time dealing with physical paper and more time meeting citizen needs.


With Lexmark, your agency can:

Balance Case Workloads and Organize Case Files

The Lexmark solution links all documents to the client’s record in your host software. Our solution captures and routes the enrollment application and supporting documents from the Point of Origination™ regardless of device or location. The process automatically verifies the documents and ensures high data accuracy while providing the information to the next available caseworker, eliminating workload bottlenecks. If additional information is required, the constituent can submit it without having to return to the office via any number of remote devices. Their updated documents are added to the case folder and routed to the next available caseworker for determination and benefits delivery.

Balance Case Workloads

The Kofax solution captures and routes the enrollment application and supporting documents from the Point of Origination™ regardless of device or location. The process automatically verifies the documents and ensures high data accuracy while providing the information to the next available caseworker, eliminating workload bottlenecks. If additional information is required, the constituent can submit it without having to return to the office via any number of remote devices. Their updated documents are added to the case folder and routed to the next available caseworker for determination and benefits delivery.

Integrate Benefit Services

The Kofax solution is designed to integrate previously siloed government services and provide a “single door” for a variety of city, state and federal programs while providing automated case management. With the Kofax solution, agencies can work together to deliver citizen benefits more quickly and completely by eliminating much of the bureaucracy and challenges citizens face in trying to receive their benefits. It also provides caseworkers with a complete view of all benefits that their clients are receiving (or eligible for) at any given time.

Improve Citizen Service

  • Speed benefit determination and eligibility while enhancing inter-agency communications to shorten the benefits delivery cycle.
  • Increase Efficiency and Productivity
  • Increase process efficiency by eliminating error-prone manual application and case management processes by automating data capture, validation and delivery.
  • Reduce Operational Costs
  • Automating the claims and benefits administration process allows an agency to optimize staffing requirements while balancing case workload to reduce costs.

Improve Data Access, Compatibility and Collaboration

  • Promote data portability and collaboration, allowing information to seamlessly move from internal and external parties to determine eligibility.
  • Integrate Multiple Benefit Programs
  • Integrate multiple benefit programs to provide a single point of access while exchanging information across processes and programs to minimize costs and improve citizen services.

Streamline Your Benefit Processes

Kofax enables government agencies to streamline and optimize information flow across benefit processes to improve citizen services. With its best-in-class enterprise capture solutions, Kofax empowers government agencies to meet today’s benefit challenges with touchless processing that can drive world-class citizen services—all with reduced costs and built-in fraud protection.

Manage the Benefits Lifecycle

Manage citizen benefits throughout the lifecycle by making all case information available to the caseworker. You can also streamline and automate required reporting that must be completed by the client and reviewed by the caseworker on a periodic basis.

Automate Workflows

Assign tasks and use digital annotations to speed reviews and approvals, and automatically create case-specific text and barcoding using document output management (DOM) technology while adhering to state-mandated security, privacy and retention initiatives.

Mitigate Risk

Mitigate risk by eliminating error-prone manual work as well as by sharing information across multiple programs, departments and agencies.

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