Claims Automation

Fraudulent claims cost U.S. insurers $40 billion per year

How can you keep the escalating volume and complexity of claims from overwhelming your insurance organization? The answer is simple: Eliminate the slow, error-prone manual processes that are impeding your organization’s productivity.

Lexmark Claims Automation gives you the means to accelerate and automate standard claims processing. It helps you build in business rules that identify and escalate complex cases to the appropriate adjusters. The resulting increases in operational efficiency help drive down costs and increase customer satisfaction.

This solution provides document management capabilities that connect claims examiners and processors with critical information. It handles both structured and unstructured documents such as first notice of loss (FNOL) documents, claims documentation, reports and other materials needed to help provide timely service to claimants with ease.

Plus, Perceptive Process Mining from Lexmark lets you automatically collect and quickly analyze system activity to visualize what’s actually happening in your claims process, providing valuable information you can use to achieve greater efficiency and compliance.

Benefits of Claims Automation

  • Automates data extraction and validation
  • Decreases claims processing time
  • Integrates easily with core applications and legacy systems
  • Provides better control and standardisation for exception handling
  • Improves productivity and visibility

To learn more about Lexmark's solutions, contact us today.

Customers want their claims settled quickly, easily and accurately. Claims-management workflow solutions empower insurers to do all that and more.

Unum’s investment in Lexmark products, solutions and services is on track to achieve a 376% ROI in the first three years.

This incisive white paper reveals that competitors are out to steal your customers—and your claims processing may give them the opening they need.