Capgemini Nederland B.V.

SUCCESS STORY

Capgemini selected Perceptive Content for its ease of use, administration and expansion capabilities, as well as its ability to seamlessly integrate with their SAP HR and Oracle Financials systems. Now all employees can conveniently access their complete personnel file from anywhere through a secure web portal, and HR managers can view all the files for their employees.

Discover the: Challenge | Solution | Results

Capgemini Nederland B.V.

company

Capgemini Nederland B.V. is part of the Capgemini Group, a global leader in consulting, technology, outsourcing, and local professional services with 140,000 employees in 44 countries

Industries

Accounting Finance, Business Services, Human Resources

Products

Data Capture & Extraction, Document Management, Records Management, Workflow & Process Management

Headquarters

Utrecht, Netherlands

Employees

140,000

Focus

Consulting, professional services, outsourcing

Countries

44

Challenge

When the human resources (HR) department at Capgemini Nederland B.V. decided to introduce an eHR solution for its 6,400 employees, the HR manager and ITICS team realised they would need an enterprise content management (ECM) suite to make electronic personnel files available via a web-based portal.

As part of the research process for such an ECM solution, managers contacted the HR department from Capgemini UK, which is using Perceptive Content from Lexmark to support centralisation of UK employee-related HR and payroll content in Scotland. As at Capgemini UK, Capgemini Nederland B.V. began offshoring its shared HR and payroll services to India in 2009, a process completed in 2011.

“During a visit of the HR department in the UK, Lexmark gave us a powerful demonstration of Perceptive Content functionality. Our colleagues were very positive about the product and the support of Lexmark during the implementation as well as the after-sales support,” says Henk Veerbeek, operations director ITICS Northern Europe.

We estimated that in 10 years’ time, we will save about €7.1 million by using Perceptive Content.
Claudia Post Perceptive Content Super User Capgemini Nederland B.V.

Another determining factor was ease of use, administration and expansion. To provide rapid return on investment and long-term value, an ECM system must be flexible enough for use in multiple areas and intuitive enough for even the least tech-savvy employee to use. During this analysis, the user-friendliness of Perceptive Content stood out.

“A key user is empowered to do a lot more in Perceptive Content than in the competing products we looked at,” Veerbeek explains. “They can create new or make changes to existing e-forms and workflows easily without the need for a development team, and this was a big advantage for us.”

Solution

Other ECM products required costly, programmatic interfaces with SAP HR and Oracle Financials, but Perceptive Content didn’t need that because of its seamless integration. That saved time and reduced our total cost of ownership.
Henk Veerbeek ITICS Operations Manager Capgemini Nederland B.V.

Seamless integration with SAP and Oracle Financials

Capgemini Nederland decided that Lexmark would best meet the complex project specifications. “One of the best things about Lexmark is that they listen to their customers, and deliver the type of solutions that are needed,” Veerbeek says. One of the keys to the success of the eHR project was tight integration between the SAP HR and Oracle Financials systems and the ECM suite.

“Other ECM products required costly, programmatic interfaces with SAP HR and Oracle Financials, but Perceptive Content didn’t need that because of its seamless integration,” Veerbeek says. “That saved time and reduced our total cost of ownership.”

Existing personnel files were scanned into Perceptive Content and new content is added as needed via decentralised scanning at Capgemini Nederland headquarters in Utrecht or at one of six other offices.

Results

Anytime, anywhere content access

“With Perceptive Content, any of our 6,400 employees can access their complete personnel file from anywhere through our secure web portal, and HR managers can view all the files for their employees,” Veerbeek says. “This provides a great amount of convenience, and all users need is an internet connection.”

Such convenient access is also a benefit to HR team members. When relying on paperwork, reviewing an employee’s contract required a search through a file cabinet and numerous pages. If the contract was not there, there was more redundant manual effort. Perceptive Content has transformed this once time-consuming task.

“If an HR team member wants to review a contract while working in SAP, they just find the employee, click the Perceptive Content button on the Windows toolbar and it’s immediately displayed,” Veerbeek explains. “This level of integration is a huge benefit because it means all the documents are available without leaving the SAP screen.”

With Perceptive Content, any of our 6,400 employees can access their complete personnel file from anywhere through our secure web portal, and HR managers can view all the files for their employees. This provides a great amount of convenience, and all users need is an internet connection.
Henk Veerbeek ITICS Operations Manager Capgemini Nederland B.V.

Taking the hassle out of employee transfers

Perceptive Content also simplifies employee transfers. Staff members regularly transfer between practices, which traditionally involved posting a personnel folder to the new location.

“Sometimes an employee’s file would be lost or would arrive incomplete when there was a transfer,” Veerbeek says. “With Perceptive Content, the employee and the HR team at the new office have instant access to the full file, and there’s no delay or risk of document loss.”

Multi-million cost savings

Claudia Post, key user for Perceptive Content, adds that the ability to access documents quickly has delivered significant bottom-line results, as well.

“We estimated that in 10 years’ time, we will save about €7.1 million by using Perceptive Content,” she says.

To extend the positive impact, Capgemini Nederland B.V. is also implementing more workflow processes and e-forms technology. This will enable the company to eliminate the costs of paper forms, to implement e-forms workflow and use forms data to update financial, HR and other systems.

Speeding processes enterprise-wide

Perceptive Content will help meet broader operational objectives across the enterprise. Hans Reede, Projects Director - ITICS Northern Europe, says the enterprise-wide solution provides a single source for instant information, in which every document, document workflow and e-form across the organisation are managed.

“When I need a consistent view, from an HR perspective, delivery perspective, or financial perspective, I can just look in Perceptive Content and there I have all the documents. If I need more information, I have a clear view from one system,” Reede says.

One area targeted for expansion is the Financial Shared Service Center (FSSC), where Perceptive Content will eliminate hours of labor for several hundred employees. An employee in any location will be able to quickly scan a time sheet into Perceptive Content.

Time sheets will then be automatically linked to the appropriate invoices, and both documents linked to the Oracle financial records. Through usability, scalability and a broad range of functionality, Perceptive Content is meeting Capgemini Nederland’s current enterprise content management needs and is poised to meet future ones as the company further extends the software to meet its vision.