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Allegations have been made on various Web sites that Lexmark uses spyware. Lexmark does not use spyware. The software to which these comments refer to is a voluntary program called Lexmark Connect.
After a customer has agreed to participate, the Lexmark Connect program collects operating information from the participating customers’ inkjet printer, such as the number of pages printed, amount of ink used and how frequently product features are used. This operating information allows Lexmark to better understand customers’ printing habits and needs. Accordingly, this program permits Lexmark to better design products that meet customers’ actual printing needs and preferences.
It is also important to note that customers who previously signed up to participate have the option at any time to discontinue participation.
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