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Lexmark does not use spyware. Lexmark Connect is a voluntary program explained to customers during the installation process of a new printer. No personal information is collected. The Lexmark Connect program collects operating information from the participating customer's inkjet printer, such as the number of pages printed, amount of ink used and how frequently product features are used. Customers who sign up for this program will receive additional optional surveys from Lexmark, and again this participation is completely voluntary. To discontinue participation in this program, the customer can simply go into the Lexmark Solutions Center (the same one used to check the ink gauge, install a new cartridge, etc.) and click on the advanced tab, for instructions to terminate his or her participation.
This voluntary program is explained to customers during the installation process for a new printer. During this process, a registration screen will appear that will allow the customer to choose to participate, or choose not to participate, in the Lexmark Connect program. A user must review this page, choose whether or not to participate and click "continue" for the printer installation program to proceed. This page also features a "Learn More" button that provides additional information to the customer about the data that would be collected. If the customer chooses not to participate, the printer installation will proceed, but the Lexmark Connect software will not send any information to Lexmark.
More information about Lexmark Connect may be found the in the Q&A below.
Q: What is Lexmark Connect?
A: Lexmark Connect is a voluntary program that lets you share with Lexmark the ways you use your Lexmark printer or All-In-One. Your Lexmark product includes a common feature that keeps track of certain operating information, such as the number of pages printed, the amount of ink used, and how frequently product features are used. Your product also can transmit this usage data to Lexmark over the Internet. The usage data does not include any personal information about you. Lexmark respects your concerns about privacy. For more information about Lexmark’s commitment to protecting your privacy, please see our Online Privacy Statement.Enrollees can easily end participation anytime.
Q: How do I participate?
A: The Lexmark Connect program requires only Internet access and your agreement to participate. You do not need to do anything else. You can choose to enroll in the program during your printer installation (see Diagram A). Enrollees can end participation easily anytime.
Q: What is the "Learn More" section?
A: This section provides a detailed description of the Lexmark Connect program and the information we collect. Customers can see all the detailed information that is collected via the "Learn More" section by clicking on detailed description of data.
Q: How do I end participation?
A: Enrollees can easily end participation anytime.
1. Click Start > Programs or All Programs > Lexmark 810 Series > Lexmark Solution Center.
2. Select the Advanced tab.
3. Select Lexmark Connect to end your participation.
Q: What information is collected?
A: The information collected varies depending on which Lexmark product you are installing, but generally includes:
- The date the Lexmark product is installed
- The number of pages you print
- The amount of ink you use
- The type of paper you use
- The different Lexmark software drivers you use
- The number of jobs you print
- Use of the automatic document feeder (ADF), where applicable
- Use of the control panel buttons
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Detailed information is available from the dialogs where you chose your participation such as from the Lexmark Solution Center Advanced tab.
Q: How is the information collected?
A: Periodically, your printer usage data is automatically transmitted to Lexmark over the Internet. This information is stored in the United States at Lexmark facilities. When the transmission occurs it does not interfere with your computer usage. You incur no extra charges by participating in the Lexmark Connect program. No other information will be collected from you under Lexmark Connect, although you will have the opportunity to provide additional information via voluntary surveys.
Q: Is a survey response required?
A: Periodically you will receive a survey from Lexmark asking questions aimed at enhancing your printing experience in the future. Responding to the surveys is not required for participation in the Lexmark Connect program.
Q: How is the information used?
A: The information collected will help Lexmark to understand how customers use their products and to design new products, marketing programs and offerings.
Q: Why does my Firewall Software open when I try to connect to a Lexmark Server?
A: Certain firewall applications may indicate that Lexmark Connect is trying to access the internet. The firewall software is monitoring all network traffic between your computer and the internet. This connection is necessary to transmit your usage data to design better products to meet your needs
Q: Can Lexmark Connect see what people print?
A: No
Q: Currently what printers offer Lexmark Connect?
A: Lexmark Z810 series, X5200 series, P910 series, P6200 series and X7100 series.
Q: Does Lexmark Connect install cookies?
A: No
Q: What is Lexmark’s privacy policy?
A: Click here to find out about Lexmark privacy policy.
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