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This program is designed to accommodate customers who prefer to designate a third party to perform their printer service. The Designated Service Provider will provide all warranty service for Lexmark products owned by the customer and registered under the service provider contract.
This is a subscription program with a one-time service program fee of $799.00 and an annual Service Library Subscription fee of $999.00. The one-time start-up fee is not required for state, local, and federal government agencies, non-profit and education organizations. Payment of these fees will entitle the service provider to receive a service library kit containing training CD, parts catalog CD’s, service support guide CD, and training manuals. Quarterly updates will be provided at no extra cost. In addition, the service provider will receive free technical support from Lexmark and in turn provide technical support to its own field service staff. The service provider is responsible for providing the Program Administrator in Lexington with a list of the product model numbers, serial numbers and dates of product acquisition by the customer for all in-warranty printers.
Please contact the Lexmark Account Manager responsible for the Customer’s area to complete a Designated Service Provider Profile and begin the process of becoming a Designated Service Provider. In addition, the Program Administrator in Lexington will need a letter from your Customer to the effect that your company has been chosen to service their Lexmark printers.
Following are some Program Highlights:
- Service Library Kit with quarterly updates
- Authorization to perform warranty service
- 12 month parts and labor or
- 24 months parts only reimbursement
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