Solving copy problems

Copier does not respond

These are possible solutions. Try one or more of the following:

Check the display for error messages

Clear any error messages.


Check the power

Make sure the printer is plugged in, the power is on, and Ready appears.

Scanner unit does not close

Make sure there are no obstructions:

  1. Lift the scanner unit.

  2. Remove any obstruction keeping the scanner unit open.

  3. Lower the scanner unit.

Poor copy quality

These are some examples of poor copy quality:

These are possible solutions. Try one or more of the following:

Check the display for error messages

Clear any error messages.


The toner may be low

When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge.


The scanner glass may be dirty

Clean the scanner glass with a clean, lint-free cloth dampened with water. For more information, see Cleaning the scanner glass.


The copy is too light or too dark

Adjust the density of the copy.


Check the quality of the original document

Make sure the quality of the original document is satisfactory.


Check the document placement

Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.


Unwanted toner is in the background


Patterns (moiré) appear in the output


Text is light or disappearing


The output appears washed out or overexposed

Partial document or photo copies

These are possible solutions. Try one or more of the following:

Check the document placement

Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.


Check the paper size setting

Make sure the paper size setting matches the paper loaded in the tray:

  1. From the printer control panel, check the Paper Size setting from the Paper menu.

  2. Before sending the job to print, specify the correct size setting:

    • For Windows users, specify the size from Print Properties.

    • For Macintosh users, specify the size from the Page Setup dialog.