Option does not operate correctly or quits after it is installed

These are possible solutions. Try one or more of the following:

Reset the printer

Turn the printer off, wait about 10 seconds, and then turn the printer on.

Check to see if the option is connected to the printer

1. Turn the printer off.

2. Unplug the printer.

3. Check the connection between the option and the printer.

Make sure the option is installed correctly

Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, then reinstall it. For more information, see the hardware setup documentation that came with the option, or go to www.lexmark.com/publications to view the option instruction sheet.

Make sure the option is selected

From the computer you are printing from, select the option. For more information, see Updating available options in the printer driver.

Paper trays

These are possible solutions. Try one or more of the following:

Make sure the paper is loaded correctly

1. Open the paper tray.

2. Check for paper jams or misfeeds.

3. Make sure paper guides are aligned against the edges of the paper.

4. Make sure the paper tray closes properly.

Reset the printer

Turn the printer off, wait about 10 seconds, and then turn the printer on.

Make sure the paper tray is installed correctly

If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that came with the paper tray, or go to www.lexmark.com/publications to view the paper tray instruction sheet.

2000-sheet tray

These are possible solutions. Try one or more of the following:

The elevator tray is not working properly

• Make sure the printer is properly connected to the 2000-sheet tray.

• Make sure the printer is turned on.

The paper feed rollers do not turn to advance paper

• Make sure the printer is properly connected to the 2000-sheet tray.

• Make sure the printer is turned on.

Envelope feeder

These are possible solutions. Try one or more of the following:

Reset the printer

Turn the printer off, wait about 10 seconds, and then turn the printer on.

Make sure the envelopes are loaded correctly

1. Adjust the envelope support for the length of envelope you are using.

2. For more information, see Loading the envelope feeder.

Check the paper type and paper size settings

Make sure the paper type and paper size settings match the envelopes you are using:

1. From the printer control panel, check the settings for the envelope feeder from the Paper menu.

2. Before sending the job to print, specify the correct settings from the computer:

   • For Windows users, specify the settings from Print Properties.

   • For Macintosh users, specify the settings from the Print dialog.

Make sure the envelope feeder is installed correctly

If the envelope feeder is listed on the menu settings page, but an envelope jams when it enters or exits the feeder, then it may not be properly installed. Reinstall the envelope feeder. For more information, see the hardware setup documentation that came with the envelope feeder, or go to www.lexmark.com/publications to view the envelope feeder instruction sheet.

Output options

If the high capacity output expander, 4-bin mailbox, or StapleSmart finisher is listed on the menu settings page, but paper jams when it exits the printer or enters the output option, then it may not be properly installed. Reinstall the option. For more information, see the hardware setup documentation that came with the option.

Flash memory card

Make sure the flash memory card is securely connected to the printer system board.

Hard disk with adapter

Make sure the hard disk is securely connected to the printer system board.

Internal Solutions Port

If the Lexmark Internal Solutions Port (ISP) does not operate correctly, then these are possible solutions. Try one or more of the following:

Check the ISP connections

• Make sure the ISP is securely attached to the printer system board.

• Make sure the cable is securely connected to the correct connector.

Check the cable

Make sure you are using the correct cable and that it is securely connected.

Make sure the network software is configured correctly

For information about installing software for network printing, see the Networking Guide on the Software and Documentation CD

Memory card

Make sure the memory card is securely connected to the printer system board.