These are possible solutions. Try one or more of the following:
Use recommended paper and specialty media. For more information, see the chapter about paper and specialty media guidelines.
Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the multipurpose feeder.
Move the guides in the tray to the correct positions for the paper size loaded.
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
In the Setup menu, Jam Recovery is set to Off. Set Jam Recovery to Auto or On:
Make sure the printer is on andappears.
On the home screen, touch .
Touch General Settings.
Touch the down arrow untilappears.
Touch Print Recovery.
Touch the right arrow next tountil or appears.