The information in the following topics may help you solve print quality problems. If these suggestions still do not correct the problem, contact Customer Support. You may have a printer part that requires adjustment or replacement.
To help isolate print quality problems, print the print quality test pages:
Turn the printer off.
Load Letter- or A4-size paper in the tray.
Hold down and while turning the printer on.
Release the buttons when the screen with the progress bar appears.
The printer performs a power-on sequence, and then the Configuration menu appears.
Touch the down arrow until
appears.Touch Print Quality Pages.
The print quality test pages print.
Touch Back.
Touch Exit Configuration.
These are possible solutions. Try one or more of the following:
Remove the print cartridge and make sure the packing material is properly removed. Reinstall the print cartridge.
When
appears, order a new print cartridge.If the problem continues, the printer may need to be serviced. For more information, contact Customer Support.
These are possible solutions. Try one or more of the following:
Change the Print Resolution setting in the Quality menu to 600 dpi, 1200 Image Q, 1200 dpi, or 2400 Image Q.
Enable Enhance Fine Lines in the Quality menu.
If you are using downloaded fonts, then verify that the fonts are supported by the printer, the host computer, and the software program.
These are possible solutions. Try one or more of the following:
Move the width and length guides in the tray to the correct positions for the paper size loaded.
Make sure the paper size setting matches the paper loaded in the tray:
From the printer control panel, check the Paper Size setting from the Paper menu.
Before sending the job to print, specify the correct size setting:
For Windows users, specify the size from Print Properties.
For Macintosh users, specify the size from the Page Setup dialog.
Make sure the paper type setting matches the paper loaded in the tray:
From the printer control panel, check the Paper Type setting from the Paper menu.
Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
These are possible solutions. Try one or more of the following:
Move the guides in the tray to the correct positions for the paper size loaded.
Make sure the paper size setting matches the paper loaded in the tray:
From the printer control panel, check the Paper Size setting from the Paper menu.
Before sending the job to print, specify the correct size setting:
For Windows users, specify the size from Print Properties.
For Macintosh users, specify the size from the Page Setup dialog.
These are possible solutions. Try one or more of the following:
Make sure the paper type setting matches the paper loaded in the tray:
From the printer control panel, check the Paper Type setting from the Paper menu.
Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
These are possible solutions. Try one or more of the following:
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
Make sure the paper type setting matches the paper loaded in the tray:
From the printer control panel, check the Paper Type setting from the Paper menu.
Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
Avoid textured paper with rough finishes.
When
appears or when the print becomes faded, replace the print cartridge.Replace the fuser.
Replace the charge rolls if the defects occur every 28.3 mm (1.11 in.).
Replace the transfer roller if the defects occur every 51.7 mm (2.04 in.).
Replace the print cartridge if the defects occur every:
47.8 mm (1.88 in.)
96.8 mm (3.81 in.)
Replace the fuser if the defects occur every:
88.0 mm (3.46 in.)
95.2 mm (3.75 in.)
These are possible solutions. Try one or more of the following:
If the fill pattern is incorrect, then choose a different fill pattern from your software program or application.
Try a different type of paper.
Use only transparencies recommended by the printer manufacturer.
Make sure the Paper Type and Paper Texture settings match the paper loaded in the tray or feeder.
Remove the print cartridge and shake it from side to side to redistribute the toner, and then reinstall it.
Replace the used print cartridge with a new one.
These are possible solutions. Try one or more of the following:
The Toner Darkness setting is too light, the Brightness setting is too light, or the Contrast setting is too low.
From the printer control panel, change these settings from the Quality menu.
For Windows users, change these settings from Print Properties.
For Macintosh users, change these settings from the Print dialog and pop-up menus.
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
Avoid textured paper with rough finishes.
Make sure the paper type setting matches the paper loaded in the tray:
From the printer control panel, check the Paper Type setting from the Paper menu.
Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
When
appears, order a new print cartridge.Replace the print cartridge.
These are possible solutions. Try one or more of the following:
The Toner Darkness setting is too dark, the Brightness setting is too dark, or the Contrast setting is too high.
From the printer control panel, change these settings from the Quality menu.
For Windows users, change these settings from Print Properties.
For Macintosh users, change these settings from the Print dialog and pop-up menus.
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
Avoid textured paper with rough finishes.
Make sure the paper type setting matches the paper loaded in the tray:
From the printer control panel, check the Paper Type setting from the Paper menu.
Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
Replace the print cartridge.
These are possible solutions. Try one or more of the following:
Remove the print cartridge and shake it from side to side to redistribute the toner, and then reinstall it.
Replace the used print cartridge with a new one. If the problem continues, the printer may need to be serviced. For more information, contact Customer Support.
These are possible solutions. Try one or more of the following:
Select another tray or feeder to feed paper for the job:
From the printer control panel, select the Default Source from the Paper Menu.
For Windows users, select the paper source from Print Properties.
For Macintosh users, select the paper source from the Print dialog and pop-up menus.
Replace the print cartridge.
Check the paper path around the print cartridge.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. |
Clear any paper you see.
Contact Customer Support.
These are possible solutions. Try one or more of the following:
Make sure the paper type setting matches the paper loaded in the tray:
From the printer control panel, check the Paper Type setting from the Paper menu.
Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
From the printer control panel Paper menu, make sure the Paper Texture setting matches the paper loaded in the tray.
Try one or more of the following:
Use only transparencies recommended by the printer manufacturer.
Make sure the paper type setting matches the paper loaded in the tray:
From the printer control panel, check the Paper Type setting from the Paper menu.
Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.