Understanding printer messages

List of status and error messages

Answering

The printer is answering a fax call. Wait for the message to clear.

Busy

Wait for the message to clear.

Call complete

A fax call is completed. Wait for the message to clear.

Change <src> to <x>

<src> is a tray or feeder, and <x> is a paper size or type.

You can change the current paper source for the remainder of the print job. The formatted page will print on the paper loaded in the selected tray. This may cause clipping of text or images. Try one or more of the following:

Check tray <x> connection

Try one or more of the following:

Close door or insert cartridge

The cartridge is missing or not installed correctly. Insert the cartridge and close all doors and covers.

Close finisher side door

Close the side door on the finisher.

Connect <x>bps

The fax is connected. Wait for the message to clear.

Note: <x> is the baud rate per second.

Dialing

A fax number is dialed. If the number is too long to fit on the screen, only the word Dialing appears. Wait for the message to clear.

Disk corrupted

The printer attempted a hard disk recovery on a corrupted hard disk, and the hard disk cannot be repaired. The hard disk must be reformatted.

Touch Reformat disk to reformat the hard disk and clear the message.

Note: Reformatting the disk deletes all the files currently stored on the disk.

Disk Full - Scan Job Canceled

The scan job canceled or stopped due to insufficient printer hard disk space.

Touch Continue to clear the message.

Fax failed

The fax failed to be sent. Wait for the message to clear.

Fax memory full

There is not enough memory to send the fax job.

Touch Continue to clear the message.

Fax partition inoperative. Contact system administrator.

The fax partition appears to be corrupted. Try one or more of the following:

Fax server 'To Format' not set up. Contact system administrator.

The printer is in Fax Server mode, but the Fax Server setup has not been completed.

Try one or more of the following:

Fax Station Name not set up

The Fax Station Name has not been entered. Sending and receiving faxes is disabled until fax is configured properly.

Try one or more of the following:

Fax Station Number not set up

The Fax Station Number has not been entered. Sending and receiving faxes is disabled until fax is configured properly.

Try one or more of the following:

Flushing buffer

Wait for the message to clear.

Insert staple cartridge

Try one or more of the following:

Insert Tray <x>

Insert the specified tray into the printer.

Install bin <x>

Try one or more of the following:

Install envelope feeder

Try one or more of the following:

Install Tray <x>

Try one or more of the following:

Invalid PIN

Enter a valid PIN.

Job stored for delayed transmission

The scanning completed for a delayed send fax job. Wait for the message to clear.

Line busy

A fax number is dialed, but the fax line is busy. Wait for the message to clear.

Load <src> with <x>

<src> is a tray or feeder, and <x> is a paper type or size.

Try one or more of the following:

Load manual feeder with <x>

<x> is a paper type or size.

Try one or more of the following:

Load staples

Try one or more of the following:

Memory full, cannot print faxes

There is not enough memory to print the fax job.

Touch Continue to clear the message without printing. Held faxes will attempt to print after the printer has been restarted.

Network/Network <x>

The printer is connected to the network.

Network indicates that the printer is using the standard network port built into the printer system board. Network <x> indicates that an internal print server is installed inside the printer or that the printer is connected to an external print server.

No analog phone line connected to modem, fax is disabled.

The printer is not detecting an analog phone line, so the fax is disabled. Connect the printer to an analog phone line.

No answer

A fax number is dialed, but no connection is made. Wait for the message to clear.

No dial tone

The printer does not have a dial tone. Wait for the message to clear.

Queued for sending

The scanning process of a fax job completed, but the job is not sent yet because another fax job is being sent or received. Wait for the message to clear.

Ready

The printer is ready to receive print jobs.

Reattach bin <x>

Try one or more of the following:

Reattach bin <x> – <y>

Try one or more of the following:

Reattach envelope feeder

Try one or more of the following:

Receive complete

The printer has received an entire fax job. Wait for the message to clear.

Receiving page <n>

The printer receives page <n> of the fax job, where <n> is the number of the page received. Wait for the message to clear.

Remove packaging material, check <x>

Remove any remaining packaging material from the specified location.

Remove paper from <linked bin set name>

Remove the paper from the specified bin. The printer automatically senses paper removal and resumes printing.

If removing the paper does not clear the message, then touch Continue.

Remove paper from all bins

Remove the paper from all of the bins. The printer automatically senses paper removal and resumes printing.

If removing the paper does not clear the message, then touch Continue.

Remove paper from bin <x>

Remove the paper from the specified bin. The printer automatically senses paper removal and resumes printing.

If removing the paper does not clear the message, then touch Continue.

Remove paper from standard output bin

Remove the stack of paper from the standard exit bin.

Replace <x> if restarting job.

One or more messages which interrupted a scan job are now cleared. Replace the original documents in the scanner to restart the scan job. <x> is a page of the scan job.

Try one or more of the following:

Replace wiper

Replace the fuser wiper, or try one or more of the following:

Restore Held Jobs?

Try one or more of the following:

Scan Document Too Long

The scan job exceeds the maximum number of pages. Touch Cancel Job to clear the message.

Scanner ADF Cover Open

The ADF cover is open. The message clears when the cover is closed.

Scanner Jam Access Cover Open

Close the bottom ADF door to clear the message.

Securely clearing disk space

The printer hard disk wiping process needs to recover. The message clears when all blocks are cleared.

Sending page <n>

The printer sends page <n> of the fax job, where <n> is the number of the page sent. Wait for the message to clear.

Serial <x>

The printer is using a serial cable connection. The serial port is the active communication link.

Set clock

The clock is not set. This message appears if no other fax status message appears. It remains until the clock is set.

SMTP server not set up. Contact system administrator.

An error occurred on the SMTP server, or the SMTP server is not configured properly. Touch Continue to clear the message. If the message appears again, contact your system support person.

Some held jobs were not restored

Touch Continue to delete the specified job.

Note: Some held jobs are not restored. They stay on the hard disk and are inaccessible.

System busy, preparing resources for job.

Not all resources needed for the job are available. Wait for the message to clear.

System busy, preparing resources for job. Deleting held job(s).

Not all resources needed for the job are available. Some held jobs are deleted to free system memory. Wait for the message to clear.

Unsupported disk

An unsupported printer hard disk has been installed. Remove the unsupported device, and then install a supported one.

Unsupported USB device, please remove

Remove the unrecognized USB device.

Unsupported USB hub, please remove

Remove the unrecognized USB hub.

USB/USB <x>

The printer is using a USB cable connection. The USB port is the active communication link.

Waiting for redial

The printer is waiting to redial the fax number. Wait for the message to clear.

30 Invalid refill, change cartridge

Remove the print cartridge, and then install a supported one.

31 Replace defective cartridge

Remove the defective print cartridge, and then install a new one.

32 Cartridge part number unsupported by device

Remove the print cartridge, and then install a supported one.

34 Short paper

Try one or more of the following:

35 Insufficient memory to support Resource Save feature

Try one or more of the following:

37 Insufficient memory to collate job

Try one or more of the following:

37 Insufficient memory for Flash Memory Defragment operation

Try one or more of the following:

37 Insufficient memory, some Held Jobs were deleted

The printer deleted some held jobs in order to process current jobs.

Touch Continue to clear the message.

37 Insufficient memory, some held jobs will not be restored

The printer was unable to restore some or all of the confidential or held jobs on the printer hard disk.

Touch Continue to clear the message.

38 Memory full

Try one or more of the following:

39 Complex page, some data may not have printed

Try one or more of the following:

42.xy Cartridge region mismatch

Install a print cartridge that matches the region number of the printer. x indicates the value of the printer region. y indicates the value of the cartridge region. x and y can have the following values:

1

US

2

Europe, the Middle East, and Africa

3

Asia

4

Latin America

9

Invalid region


50 PPDS font error

Try one or more of the following:

51 Defective flash detected

Try one or more of the following:

52 Not enough free space in flash memory for resources

Try one or more of the following:

53 Unformatted flash detected

Try one or more of the following:

54 Network <x> software error

<x> is the number of the network connection.

Try one or more of the following:

54 Serial option <x> error

<x> is the number of the serial option.

Try one or more of the following:

54 Standard network software error

Try one or more of the following:

55 Unsupported option in slot <x>

<x> is a slot on the printer system board.

Try one or more of the following:

  1. Turn the printer power off.

  2. Unplug the power cord from the wall outlet.

  3. Remove the unsupported option card from the printer system board.

  4. Connect the power cord to a properly grounded outlet.

  5. Turn the printer power back on.

56 Parallel port <x> disabled

<x> is the number of the parallel port.

Try one or more of the following:

56 Serial port <x> disabled

<x> is the number of the serial port.

Try one or more of the following:

56 Standard parallel port disabled

Try one or more of the following:

56 Standard USB port disabled

Try one or more of the following:

56 USB port <x> disabled

<x> is the number of the USB port.

Try one or more of the following:

57 Configuration change, held jobs were not restored

Since the time the jobs were stored on the printer hard disk something has changed in the printer to invalidate the held jobs. Possible changes include:

Touch Continue to clear the message.

58 Too many bins attached

  1. Turn the printer power off.

  2. Unplug the power cord from the wall outlet.

  3. Remove the additional bins.

  4. Connect the power cord to a properly grounded outlet.

  5. Turn the printer power back on.

58 Too many disks installed

  1. Turn the printer off.

  2. Unplug the power cord from the wall outlet.

  3. Remove the extra disks.

  4. Connect the power cord to a properly grounded outlet.

  5. Turn the printer back on.

58 Too many flash options installed

  1. Turn the printer off.

  2. Unplug the power cord from the wall outlet.

  3. Remove the excess flash memory.

  4. Connect the power cord to a properly grounded outlet.

  5. Turn the printer back on.

58 Too many trays attached

  1. Turn the printer off.

  2. Unplug the power cord from the wall outlet.

  3. Remove the additional trays.

  4. Connect the power cord to a properly grounded outlet.

  5. Turn the printer back on.

59 Incompatible envelope feeder

Try one or more of the following:

59 Incompatible output bin <x>

Try one or more of the following:

59 Incompatible tray <x>

Try one or more of the following:

61 Remove defective disk

Try one or more of the following:

62 Disk full

Try one or more of the following:

63 Unformatted disk

Try one or more of the following:

If the error message remains, the hard disk may be defective and require replacing.

80 Routine maintenance needed

The printer needs to have routine maintenance done. Order a maintenance kit, which contains all the items necessary to replace the pick rollers, the charge roll, the transfer roller, and the fuser.

88 Cartridge low

The toner is low. Replace the print cartridge, and then touch Continue to clear the message and continue printing.

88.yy Cartridge nearly low

The toner is low. Replace the print cartridge, and then touch Continue to clear the message and continue printing.

88.yy Replace cartridge

The print cartridge is empty.

  1. Replace the print cartridge.

  2. Touch Continue to clear the message.

200–282.yy paper jam

  1. Clear the paper path.

  2. Touch Continue to continue printing.

283 Staple jam

  1. Clear the jam from the specified stapler area(s).

  2. Touch Continue to continue printing.

290-294.yy scanner jam

Clear all original documents from the scanner.

293 Replace all originals if restarting job.

The scanner was instructed to scan using the ADF but there is no paper in the ADF. Load paper in the ADF.

Try one or more of the following:

293.02 Flatbed Cover Open

Close the scanner cover.

840.01 Scanner Disabled

This message indicates that the scanner has been disabled by the system support person.

841-846 Scanner Service Error

  1. Turn the printer off.

  2. Unplug the power cord from the wall outlet.

  3. Check all cable connections.

  4. Connect the power cord to a properly grounded outlet.

  5. Turn the printer back on.

If the service message appears again, then contact Customer Support, and report the message.

900–999 Service <message>

  1. Turn the printer off.

  2. Unplug the power cord from the wall outlet.

  3. Check all cable connections.

  4. Connect the power cord to a properly grounded outlet.

  5. Turn the printer back on.

If the service message appears again, contact Customer Support, and report the message.

1565 Emulation error, load emulation option

The printer automatically clears the message in 30 seconds and then disables the download emulator on the firmware card.

To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com.