Troubleshooting

Power button is not lit

Is the power cord pushed all the way into the All-In-One?

Disconnect the power cord from the All-In-One. Reconnect the power cord by pushing it all the way into the power supply on the All-In-One.

Is the All-In-One connected to a working electrical outlet?

Connect the All-In-One to an electrical outlet that other electrical devices have been using.

Software will not install

Does the software launch automatically when you insert the CD?

If nothing happens, follow these steps:

1. Double-click the My Computer icon.

Windows XP users: Click Start  My Computer.

2. Double-click the CD-ROM drive icon.
3. If necessary, double-click setup.exe, and then follow the instructions on the screen to install the software.

Is your operating system compatible with the All-In-One?

The All-In-One supports these operating systems:

Windows 98
Windows Me
Windows 2000
Windows XP
Mac OS X version 10.2.3 and later
Mac OS X version 3

Did you disable anti-virus protection?

Disable all anti-virus programs before installation.

Alignment page or test page will not print

Is the All-In-One on?

Press the Power button. If the Power button does not light up, see the "The Power button is not lit" at the beginning of this table.

Do you see an error message?

See Understanding error messages and flashing lights.

Is your All-In-One connected to your computer through another device, such as a USB hub or switch box?

Disconnect the USB cable from any other devices and directly connect it between the All-In-One and your computer.

Did you remove the transparent tape from the bottom of each print cartridge?

Remove the print cartridges, check for the sticker and transparent tape, and then reinsert them. For help, see Replacing the print cartridge.

Are the print cartridges installed properly?

Make sure the black or photo cartridge is secure in the left carrier.

Make sure the color cartridge is secure in the right carrier.

Is the paper loaded correctly?

See Loading plain paper into the paper tray.

Poor quality at the edges of the page

Did you select borderless before printing?

Select Borderless from the Print Layout tab of Print Properties. For help, see Using Print Properties.

Are you printing outside the print margins for the All-In-One?

Note:  This only applies for documents that are not printing borderless.

Use these minimum settings:

Left and right margins:

6.35 mm (0.25 inches) for all paper sizes except A4
3.37 mm (0.133 inches) for A4 size paper

Top margin:

1.7 mm (0.067 inches)

Bottom margin:

16.51 mm (0.65 inches)

Printer does not print or respond

Do you see an error message?

See Understanding error messages and flashing lights.

Is the All-In-One installed properly on your computer?

If you are not sure, remove the All-In-One software and reinstall it. For help, see Removing and reinstalling the software.

Has the document been held or paused?

See How to check the All-In-One status.

Is the All-In-One set as the default All-In-One?

See How to check the All-In-One status.

Poor text and graphic quality

Including:

Blank page
Incorrect colors
Missing characters
Faded print
Dark print
Skewed lines
Smudges
Streaks
Unexpected characters
White lines in print

Are you using the scan or copy features?

See Scan and copy troubleshooting.

Are you using the correct color setting?

Try using a different color setting in your program.

Did the ink completely dry on the print media before you removed it from the exit tray?

Allow the ink some time to dry completely before handling the paper.

Is the paper wrinkled?

Use a new piece of paper that is straight and unwrinkled.

Are the All-In-One settings adjusted to the correct paper type and size?

Select the correct paper type and size in Print Properties, or from the All-In-One software. For help, see Using Print Properties or Using the Lexmark All-In-One Center.

Are the All-In-One settings adjusted to the appropriate Quality for the paper type?

Select the highest appropriate Quality for the paper type in Print Properties, or from the All-In-One software. For help, see Using Print Properties or Using the Lexmark All-In-One Center.

Are the print cartridges aligned properly?

See Aligning the print cartridges.

Have the print cartridges been properly maintained?

See Improving print quality.

Is the All-In-One out of ink?

Replace the print cartridge with a new cartridge. For help, see Replacing the print cartridge.

Slow print speed

Are there other programs running on your computer?

Close all programs not in use.

Are you using the highest print quality resolution?

Reduce the print quality resolution.

Quick and Normal print more quickly than Best.

Note:  Photos or documents containing graphics may take longer to print than regular text.

Does your computer meet the minimum memory requirements for the All-In-One?

Consider purchasing more Random Access Memory (RAM) for your computer.

Scanner or copier is not responding

Is the All-In-One on?

Press Power. If the Power button does not light up, see Power button is not lit.

Do you see an error message?

See Understanding error messages and flashing lights.

Is the All-In-One installed properly on your computer?

If you are not sure, remove the All-In-One software and reinstall it. For help, see Removing and reinstalling the software.

Poor quality at the edges of the page

Are you printing outside the print margins for the All-In-One?

Use these minimum settings:

Left and right margins:

6.35 mm (0.25 inches) for all paper sizes except A4
3.37 mm (0.133 inches) for A4 size paper

Top margin:

1.7 mm (0.067 inches)

Bottom margin:

16.51 mm (0.65 inches)

Is the original document larger than the paper you are using for copies?

1. Open the Lexmark All-In-One Center. For help, see Using the Lexmark All-In-One Center.
2. From the Copy section, click See More Copy Settings.
3. From the Reduce/Enlarge section, click the second button, and then select Fit to page from the drop-down menu.

Poor quality from scan or copy feature.

Including:

Blank page
Checkerboard pattern
Distorted graphics or pictures
Missing characters
Faded print
Dark print
Skewed lines
Smudges
Streaks
Unexpected characters
White lines in print

Has the Lighter/Darker setting on the All-In-One been changed?

1. Open the Lexmark All-In-One Center. For help, see Using the Lexmark All-In-One Center.
2. From the Copy section, click See More Copy Settings.
3. Adjust the Lighter/Darker slider bar.

Is the original document or image placed properly on the scanner glass?

The document must be placed face down in the upper left corner on the scanner glass.

Is the copy setting in the All-In-One Center set correctly?

See Changing Advanced Copy settings.

Are you copying or scanning a magazine or newspaper?

See Adjusting the settings for a magazine or newspaper.

Is the scanner glass dirty?

Gently wipe the scanner glass with a damp, clean, lint-free cloth.

Is the quality of the original document or image satisfactory?

Try using another version of the document or image.

Is auto-cropping on?

See Using the auto-cropping feature.

Are the print cartridges aligned properly?

See Aligning the print cartridges.

Have the print cartridges been properly maintained?

See Improving print quality.

Is the All-In-One out of ink?

Replace the print cartridge with a new cartridge. For help, see Replacing the print cartridge.

Cannot send fax

Is the All-In-One turned on?

Press Power. The Power button lights up.

Are the fax number, country code, and date/time set correctly?

You must set your fax number, your country code, and your time/date. To set your fax number, see PERSONALIZE FAX. To set your country code, see COUNTRY CODE. To set your time/date, see EDIT DATE/TIME.

Is the AIO using an unsupported line (DSL, ISDN, or cable modem)?

See Using an unsupported line.

Is the telephone line in use by another device?

Wait until the other device is finished before sending a fax.

Is the original document loaded correctly?

Load the original document face down in the upper left corner of the scanner glass or text-side up on the ADF.

Is there a paper jam?

See Jams and misfeeds troubleshooting.

Is the memory full?

Dial the receiving number first, and then scan your original document one page at a time.

Are the connections (power cord, telephone, or answering machine) loose?

Make sure all the connections are secure.

Is Speed Dial set correctly?

See Adding Speed Dial numbers to your list.

Does the AIO detect the dial tone?

See Manually dialing a fax while listening to a telephone line (On Hook Dial) to set the On Hook Dial feature.

Cannot receive fax

Is the paper loaded correctly?

See Loading plain paper into the paper tray.

Is Distinctive Ring set correctly?

See RING PATTERN.

Is there a paper jam?

See Jams and misfeeds troubleshooting.

Is Call Waiting set correctly?

Since Call Waiting can disrupt fax transmissions, disable this feature before sending or receiving a fax. Call your telephone company to obtain the keypad sequence for temporarily disabling Call Waiting.

Received fax is blank

Is the original fax loaded upside down?

Make sure the original fax is loaded correctly.

Is the receiving fax machine out of ink?

Replace the print cartridge with a new cartridge. For help, see Replacing the print cartridge.

Are both the black and color cartridges installed?

Install both print cartridges. The AIO only works if you have both cartridges installed. For help installing the cartridges, see Replacing the print cartridge.

Are the sticker and tape removed from the print cartridges?

Remove the sticker and transparent tape from the back and bottom of the print cartridges.

Is a print cartridge low or out of ink?

Replace the print cartridge with a new cartridge. For help, see Replacing the print cartridge.

Received fax has poor print quality

Does the original document have poor quality?

Make sure the quality of the original document is satisfactory.

Is the ink low on the receiving fax machine?

Replace the print cartridge with a new cartridge.

The attached device is not support.

Please disconnect it

The device attached to the PictBridge port is not supported.

1. Remove the device.
2. Make sure a PictBridge-enabled digital camera is connected properly to the PictBridge port.

The USB mode selection on the PictBridge-enabled digital camera is not set correctly.

Refer to your PictBridge-enable digital camera documentation for help selecting the correct USB mode.

Paper jams

Did the jam occur in the paper tray?

1. Raise the paper exit tray.
2. Firmly grasp the paper and gently pull it from the All-In-One.
3. Lower the paper exit tray.

Did the jam occur far into the All-In-One?

1. Open the rear access door. For help, see Rear access door.
2. Firmly grasp the paper and gently pull it from the All-In-One.

Did the jam occur in the ADF?

Open the ADF and gently pull the paper out.

Are you printing a banner?

Make sure you select Letter Banner or A4 Banner in Print Properties. For help, see Using Print Properties.

Paper misfeeds, skews, or multiple sheets feed

Is the paper loaded correctly?

See Loading plain paper into the paper tray.

Are you using paper recommended for your All-In-One?

See Loading specialty paper into the paper tray.

Are you printing more than one page at a time?

Try loading a smaller amount of paper into the All-In-One. For help, see Loading plain paper into the paper tray.

Is the paper wrinkled?

Use new paper that is straight and unwrinkled.

Paper and specialty media stick together

Are you printing more than one page at a time?

Try loading a smaller amount of paper into the All-In-One. For help, see Loading plain paper into the paper tray.

Are the pages sticking together on the paper exit tray?

Remove each page as it exits the All-In-One and let it dry completely before stacking.

Are you using paper or specialty media recommended for your All-In-One?

See Loading specialty paper into the paper tray.