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One of the biggest struggles that returns processors face is insufficient information to efficiently process a return. When a return item comes in without a claim number, employees must spend precious time and resources tracking down the origin and determining whether the item is functional or defective. Meanwhile, two separate documents must be printed − a shipping label and a packing list − typically require at least two types of printers, along with their associated supplies and maintenance costs.
Lexmark streamlines the parts return process
Lexmark ensures expedient returns with our laser technology along with our Lexmark Document Solutions Suite and OptraForms software. You’ll also experience increased productivity while at the same time reducing
your printing costs. The key is a single, integrated shipping/packing slip, complete with a bar code for linking claim numbers to parts and service. In addition, Lexmark’s solution includes color-coded stickers for easy parts identification, defective parts information labels, and an integrated label that automatically prints customized shipping documentation.
“The old process required double the amount of work,” said Marsha Walden, processor returns workflow enhancement. “Some days my job was very frustrating, but with the new process, I get a lot more done. I’m not always frustrated, so I enjoy my job much more.”
The result? Significant cost savings and productivity gains, plus improved operations efficiency.
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