Job Title:

Solution Architect (Sales Engineer)

Business Area:

Product & Client Support

Location:

Multiple Cities, GBR GBR

Job ID:

142567

Solution Architect (Sales Engineer)

Lexmark is seeking a positive, motivated, high energy, individual to join a global team of solution architects who is proficient with retail enterprise applications, printing/publishing, and data integration concepts.   

This is a customer-facing position.   The candidate must possess a blend of technical skills and the ability to effectively communicate with business professionals to assess major business operations and address product and service needs.    

The role is part of a global team of specialists primarily focused on the Lexmark Publishing Platform for Retail solution formerly known as the AccessVia Publishing Platform.   This position provides excellent opportunities to help the world’s largest enterprise retailers automate complex processes in a creative manner while gaining experience with a wide variety of application platforms and technologies. 

Responsibilities 

Sales Engineering Support 

  • Provide technical support to Sales and Account Management teams to present, demonstrate, and recommend solutions to meet customer needs and best practices 

  • Work directly with customers to determine requirements, use cases, and technical specifications through meetings and site assessments 

  • Build and stage application environments for customer specific demonstrations and ‘proof of concept’ projects  

  • Create customer specific sign and label templates using Lexmark application components to simulate customer experience  

  • Determine and capture customer solutions and technical requirements for proposals 

  • Set customer expectations and clarify assumptions for solution capabilities and limitations 

  • Collaborate with project teams and Technical Program Managers to determine proper solutions and technical services scope of work  

  • Evaluate requirements and provide accurate estimates for technical services, noting key assumptions, and/or limitations 

  • Assist customers to specify and design client specific configurations and enhancements 

  • Collaborate with team to provide and submit RFP responses 

  • Attend and provide support for trade shows including technical demonstration setup and participating in customer meetings 

  • Collaborate with Technical Integration Services delivery teams to ensure end to end project success, including knowledge transfer and helping change orders and for new requirements during implementation phases 

Project Management Support 

  • Collaborate with Technical Project Managers to draft and assemble proposals, scope of work orders, and scope change orders 

  • Communicate and coordinate meetings with customers to define project goals, objectives, requirements, and approach for implementations 

  • Develop project scope, tasks, and efforts for customer projects 

Other Responsibilities 

  • Collaborate with Product Development Teams to describe user stories and enhancement requirements for special product requests and software defects 

  • Initiate ongoing self-driven industry research and classroom or online training to maintain knowledge of related industry solutions, competition, and trends 

  • Create and update sales support and solution technical reference documentation for reusability 

Qualifications and Experience for Success 

  • 2-3 years relevant experience as a solution architect, sales engineer, or technical consultant 

  • Retail industry / retail systems experience 

  • Familiarity with the Lexmark Publishing Platform / AccessVia or other automated sign and label printing is ideal 

  • Proficiency and familiarity with the following technology platforms and concepts: 

  • Database Management Systems:  SQL Server, Oracle, MS Access 

  • Data Integration Processing: Web Services, ETL import/export, ODBC 

  • Operating Systems/Components: Windows Server and Client, Red Hat Linux 

  • Mobile Devices for Retail:  iOS, Android, Windows Mobile, with scanning 

  • IT Infrastructure and Networking:  Amazon Web Services, Azure, VMWare, Hyper-V, IIS Web Server, Browsers, LAN/WAN/WLAN concepts, Load balancing 

  • Printing and Publishing: Printer Drivers, Postscript, Desktop publishing, fonts, graphics file formats 

  • Reporting: SQL Server Reporting Services, Power BI 

  • Security: Application environment security, Integrated user authentication and SSO 

  • SaaS: SaaS application environments 

  • Project Management experience preferred 

  • Graphic design experience preferred 

  • Digital sign or ESL(electronic shelf labels) experience preferred 

  • Spanish speaking fluency is ideal 

  • Flexibility and ability to perform multiple roles on a project team 

  • Excellent written and verbal communication skills 

  • Technical aptitude or willingness to learn new applications and technologies 

  • Bachelor’s degree or relevant work history 

Other Considerations 

  • Remote work from home option is available for this role. 

  • The ability to travel globally to customer locations is required. Anticipate up to 20% travel as needed.  

  • Job location is flexible. Preferred locations are Seattle-WA, Boulder-Colorado, Lexington-KY but will consider other locations for the right candidate.  

About Lexmark 

The Lexmark Publishing Platform for Retail team is a global team within Lexmark International that designs and deploys cost-cutting solutions for shelf-edge signs, labels, digital signs and electronic shelf labels (ESLs) in conjunction with Lexmark printing solutions.   The Publishing Platform is an industry leading solution that is licensed for use by retailers in over 55 countries, 25 languages, and more than 70,000 stores worldwide including some of the world’s largest enterprise retailers. Print anywhere and publish everywhere with the Lexmark Publishing Platform for Retail. 

https://www.lexmark.com/en_us/about/company.html