Information Sent to Lexmark

At Lexmark, we are committed to delivering the best possible experience for our customers and are always looking for opportunities to improve our award-winning product line.

We rely on customer feedback to make our products the best they can be. This lets us understand the device’s performance to help us drive future innovations in product design and service.

Sending information to Lexmark is a simple and easy way to provide feedback. However, no information will be sent to Lexmark unless you give Lexmark permission to do so. If you choose to participate, your device will periodically send Lexmark an ANONYMOUS summary of its usage, performance, device interaction and/or session information depending upon which information you choose to share.

Information is sent to Lexmark over your Internet connection. You can choose to start or stop sending information at any time.

Different printer models and different firmware versions have the ability to send different types of information.. There are up to four types of information:

  1. ANONYMOUS supplies and page usage information, such as the number of pages and toner levels. This helps Lexmark better understand how customers use our products.
  2. ANONYMOUS device performance information, such as device errors and metrics. This helps Lexmark understand device performance and enable a higher level of service. (Sharing ANONYMOUS device performance information also enables sharing ANONYMOUS supplies and page usage information as described in #1 above).
  3. ANONYMOUS device interaction information, such as op-panel sequencing, button presses, and session timing. This helps Lexmark understand user behaviour, improve device performance and enable a higher level of service. (Sharing ANONYMOUS device interaction information also enables sharing ANONYMOUS supplies and page usage information and ANONYMOUS device performance information as described in #1 and #2 above).
  4. Session information - activities performed by users on the device. There are 3 setting options for session information: (1) ANONYMOUS or no user ID information, (2) generic user ID information, (3) actual user ID information. Sharing session information is an independent setting from the selections for sharing the information in #1, #2, and #3 above.

If your printer model is listed in the table below, click here for the Frequently Asked Questions for your printer.

If your printer model is not listed in the table below, please click here for the Frequently Asked Questions for all other printer models not in the table.

Note: Only models in the table with newer firmware support Information Sent to Lexmark.

Colour Models Mono Models

C2132, CS310, CS410, CS510 

M1140, M1140+, M1145, MS310, MS312, MS315, M3150, MS410, MS415, MS510, M5155, M5163, M5170, MS610, MS810, MS811, MS812 

CX310, CX410, CX510, XC2130, XC2132

MX310, MX410, MX510, MX511, MX610, MX611, MX710, MX711, MX810, MX811, MX812, XM1135, XM1140, XM1145, XM3150, XM5163, XM5170, XM7155, XM7163, XM7170