Business Consulting

Standard implementation services

Building solutions on industry-leading process and content management software, the Lexmark Professional Services group applies its skills and experience via a proven deployment methodology to both get your solution up and running and support your changing needs for long-term value. Typical services include:

Defining an implementation plan
Technical environment review
Designing solutions that drive business value
Implementation of Lexmark enterprise software
Knowledge transfer to facilitate independence
Training the trainer

Needs assessment

Our professional services team assesses your business needs to determine the scope of an initial process and content management system deployment. We provide insight into:

Organisational goals and success factors
Current business and stakeholder needs
Process and content management best practises
Current workflow, document storage, process and other constraints
Current infrastructure relevant to a Perceptive implementation

Solution tune-up

We review a customer’s existing Lexmark enterprise software solution and make recommendations for improvements based on our solution expertise and industry best practises. This service is commonly employed when customers upgrade their software, and allows them to identify opportunities for greater efficiency with new product features and functionality.

Strategic enterprise consulting services

We assess and prepare your organisation for expansion of process and content management into other business units beyond your initial implementation. Our team provides guidance on your enterprise deployment planning process, using both our experience and industry best practises. This offering includes:

Cost-benefit analysis to help guide the deployment implementation plan
Enterprise roll-out planning
Technical and functional design assistance to provide scalable solutions
Departmental design and implementation services

Business process management

Applying deep industry and business process knowledge, the Lexmark BPM team provides consulting to help you document, analyse, re-engineer, and manage business processes throughout the enterprise. Our team of specially trained and highly experienced consultants work hand-in-hand with your business process owners and affected stakeholders to improve the efficiency and effectiveness of your enterprise’s operations. This offering typically includes:

Discovery and documenting (mapping) of current state process(es) and system(s)
Process mining using Lexmark Reflect to directly measure and analyse current-state execution
Discovery and documentation of goal and objectives
Re-design of operational processes and/or system configurations to achieve goals and objectives
Implementation and/or migration planning support for project team(s)

Custom solution documentation services

We build documentation tailored to your Lexmark enterprise software solution. You can use this content as a user training guide, work guide or quick reference point for anyone who uses your solution.

Custom solution training services

The Professional Services team educates individuals to be subject-matter experts on a variety of topics specific to your Lexmark enterprise software solution. Additionally, Lexmark enterprise software offers a variety of product-focused training courses and services through classroom training and eLearning modules.

QA review of third-party design/implementation

We review and provide feedback on the design and implementation of a Lexmark enterprise software solution led by you or a third-party partner. We can also assist with the production launch of a solution designed by another party, based on our best practises.

Let's Talk

If you’re ready to know what Lexmark solutions can do for your enterprise, contact us now.