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Business Process Management

Connecting smart MFPs, solutions and services to support your business


The amount of information and content that is being generated continues to grow each year. The ability to access it in an organised and secure way is a key challenge for any business, whether they print it or not.

Over the past 5 years, Lexmark has invested over $2bn1 in innovative technologies that help our customers capture, manage and access content in any form from any device, making the information instantly accessible, shareable and actionable.

Enhance your business with solutions that trim costs, save time and reduce errors in your document processes. When you connect award-winning Lexmark smart MFPs and innovative solutions software, the combination is extremely powerful. You’ll unleash greater efficiency and productivity, accelerate paper and energy savings, and reap the benefits of streamlined workflows.

When you acquire Lexmark products they are united with a vast wealth of value out of the box, which is shared by business customers of all sizes from small SMBs to large enterprises. Whether you need a compact monochrome desktop printer for short print runs or a high powered colour MFP loaded with workflow solutions, input and finishing options, it’s all possible.

Smart devices are changing the way the world does business, so making the right investment in print technology today, means making a smart choice for the future.

Smart Touch

Bringing standardised ease of use across the range

Lexmark’s smart touch screen technology is a key access point to your Lexmark printer or multifunction (MFP) device. Easy-to-use, the intuitive touch screen navigation provides fast access to the functions, shortcuts and applications you use the most. The touchscreen uses haptics, providing users with contextual sound as if they were pressing a button.

The touchscreen interface can be easily customised to suit your needs as often as you like and can also display bulletin boards and/or company information using the Background and Idle Screen App, similar to your computer’s desktop wallpaper. This application would be very beneficial in customer facing environments where marketing messages or company logos can be promoted on the touchscreen.


All Lexmark touchscreen devices use the same touchscreen interface so you get the same benefits across the range from the compact CS510de to the high end large format devices, bringing ease of use and a standardised platform for simple integration and training.

As well as the touchscreen display being standardised across the range the Universal Print Driver and Embedded web server means set up and configuration are a breeze.

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Smart Apps

Bringing efficiency and cost saving solutions across your business

If you are looking for flexible and scalable solutions, Lexmark‘s smart touch screen technology enables a wide range of apps to be added directly onto the device, similar to the way you would download apps to an iPhone® or iPad® from the App Store or to an Android device from Google Play. Solutions are designed with your efficiency and productivity in mind, helping you streamline or even eliminate paper intensive business processes.

In today’s competitive business arena, there’s less room for slow, costly, paper intensive processes, like shipping piles of hard copies to multiple destinations, or stocking up on pre-printed forms. Plus, besides being too slow and too expensive, lost documents and manual data-entry errors can hamper productivity while weakening your reactivity to your own customers. Here are a few apps that come as standard on the touchscreen MFP devices, which can help you save time and money.


Scan to Network
lets you capture a digital image of hardcopy documents and route the file to a shared network folder. Immediately upon delivery, the file is available to anyone permitted to access the folder and up to 30 unique folder destinations can be defined.


Forms on Demand
enables users to store frequently used printed forms or documents making them instantly accessible from any Lexmark MFP and print them only when needed, on demand. Thus eliminating the need for pre-printed forms, saving toner, paper and the environment. 



My Shortcuts lets each person create personalised shortcuts for their frequent copy, fax and email tasks. Also remembers their document settings, email addresses and phone numbers.

Smart Access

Ensuring print on the go convenience across your mobile infrastructure

With the rapid growth in mobile computing and mobile devices, businesses expect innovative solutions to easily and conveniently access information.

Lexmark has a thorough understanding of what it takes to deliver business-class mobile printing from a tablet, PC or Smartphone (Android or Apple). Lexmark has a flexible portfolio of mobile printing technologies (including Google Cloud Print, AirPrint and other mobile print offerings) and applications that give workers print-on-the-go convenience while also solving the crucial challenges around document security, document formats, and print system management and costs.

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Smart Access Image

Smart Savings

Providing cost control features to save paper and energy

Lexmark colour devices come with a range of smart colour control cost features, including black-and-white lock mode, user-specific print permissions and Coverage Estimator, which allows users to assess the cost of a colour document before releasing the print job. Plus users can reduce energy consumption with our instant-warm up fuser and various power-saving modes, including sleep, hibernate and Eco-Mode. With a number of paper saving features such as print preview, scan to email, duplex and multi-up printing options allows users to even eliminate printing all together. 


Smart Security

Ensuring secure access and regulatory compliance across your devices, network and documents

As the interconnected nature of the hardcopy and digital environment continues to expand, you need effective strategies and strong solutions for managing risk and regulatory compliance. Look to Lexmark for strong, multi -layered security features and built-in capabilities to help you better manage and protect your devices, documents, information, and your network infrastructure. Safeguard your data and strengthen security at every level of your workflow thanks to our wide range of enterprise-level features, such as: secure hard disk with encryption*, disk wiping*, user authentication via LDAP, audit logging & Port and IP address filtering.

*Hard drive required. 


Smart Practices

Sustainability is at the heart of our business practices

Since 1991, the Lexmark Cartridge Collection Programme (LCCP) has offered customers in more than 60 countries free and easy cartridge recycling. With the new LCCP Mobile App, Lexmark provides innovative tools to offer you a collection, recycle and reuse process that’s modern, efficient and ideally adapted to your consumption volumes.

LCCP follows a zero landfill policy, ensuring that empty cartridges returned are reused or recycled to their greatest environmental benefit. We provide full traceability of your equipment, which is recycled with a 99% material recovery rate. As a result, the Lexmark toner cartridge product line contains, on average, 10 percent by weight of post-consumer recycled plastic, the highest in the industry. Lexmark is a recycling leader and we are continuously innovating new processes to expand our recycling capabilities.

For more information go to:

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Smart Choice

Credibility established by our track record

Lexmark is proven as a smart choice which both customers and global industry analysts concur.

9 out of the top ten global retailers and 9 of the top ten global banks choose Lexmark3 because of our customer driven approach and our innovative range of printing and imaging products, software, solutions and services that help them to save time and money.

We’re proud of our 95% customer loyalty rate, as well as our reputation among industry analysts who consistently place Lexmark in leadership positions in both technology and global service delivery. It’s our unmatched combination of key technology ownership, deep industry experience and exceptional customer engagement which drives solutions that innovate the way you work.

In 2015 Lexmark was positioned for the fourth consecutive year as a leader in managed print services (MPS) by leading European-based industry analyst firm Quocirca. Quocirca state "Lexmark is the most capable amongst the traditional MPS providers in delivering improved business processes, workflow automation, industry solutions, and helping customers tackle the explosion in unstructured content.4

Lexmark has also been named a market leader in the Gartner Magic Quadrant for Managed Print and Content Services5. In the Gartner Magic Quadrant report, Lexmark was evaluated on “completeness of vision” as well as its “ability to execute.” According to Gartner, “Leaders provide MPS and MCS to a wide range of customers, including the largest and most geographically dispersed, so they must demonstrate a truly global reach. They must demonstrate not only the skills to deliver today's MPS and MCS, but also the understanding, initiative and resources to prepare for tomorrow's MPS and MCS. Leaders characteristically augment the full scope of MPS with a wide range of added-value services. As a result, they are frequently shortlisted by large and midsize customers.”

Lexmark was also once again named as a leader in smart multifunction products (MFPs) for the second time by the IDC MarketScape6: U.S. "Smart" Multifunction Peripheral 2014 - 2015 Smart Vendor Assessment report, which analyzes the strategies and current capabilities of companies providing smart MFPs. Lexmark’s smart MFP portfolio, business process acquisition activity and leading MPS position put Lexmark in a strong position to provide for hardware, software and services requirements around the document and workflow."

If you want to make a smart investment for the future, Lexmark is the smart choice.

1. According to the Research & Development spend in the Annual Report plus the Acquisitions during 2010 - 2012, 2013-2014. 
2. Available on selected models 
3. Global Retailers and Global Commercial and Savings Banks are based upon revenue according to 2014 Global 500. 
4. Quocirca Managed Print Services Landscape, 2015.
5. Gartner Magic Quadrant for Managed Print and Content Services 6 November 2014, Ken Weilerstein, Elizabeth Kim, Sharon McNee. 

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

6. IDC MarketScape: U.S. Smart Multifunction Peripheral 2014–2015 Vendor Assessment, doc # 254761, March 2015.

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