When your store employees are spending time reporting incidents like fraud, theft and injuries, they aren’t focusing on serving your customers; especially when they’re forced to search for information and complete more than one process. In addition, when the information needed to create a report is stored in multiple systems, it can be impossible to assess risks and see a clear, accurate picture of what’s going on in your operations.
Lexmark’s Incident Management solution helps you bring it all together for a reporting process that’s simple, digital and doesn’t drain your resources. You’ll be able to gather, store and access all information in a single location for better insight, more control and improved loss prevention. With dynamic case management technology, you’ll have the power to define routines to ensure all steps are completed, while providing your team with the flexibility they need to make adjustments on a case-by-case basis.