News Releases

Lexmark rolls out program for ANZ channel partners to provide turnkey Managed Print Service

Bringing enterprise class fleet management tools to support channel partners for managed print services.

SYDNEY - 22 July 2020

Lexmark, a global imaging solutions leader, has announced today the launch of its MPS Core program to channel partners in Australia and New Zealand. The new program for the ANZ market will help partners deliver a turnkey managed print services (MPS) solution to their customers, allowing them to participate in an industry segment that now exceeds A$1 billion in annual sales.1

MPS Core program leverages Lexmark existing knowledge of managing global corporations to assist channel partners to deliver exception MPS services for small to medium sized end-customers. The program’s simplicity also relieves print resellers from time-consuming fleet administration, setup and ongoing management.

Lexmark ANZ sales general manager Stephen Dubois said: "Our new program for Australia and New Zealand will allow channel partners servicing small and mid-sized businesses to participate in an attractive market segment that has traditionally been out of reach for them, given the heavy service burden typically associated to MPS."

"Today, as companies continue to see a shift in demand from centralised A3 printing to distributed A4 printing, channel partners that join the MPS Core program will be able to effectively take advantage of this trend without incurring the potentially higher costs associated with managing a large fleet of clients with a distributed workforce,' he added.

For Lexmark Channel Partners, MPS Core offers the following advantages: 

  • Next business day service and support. Immediate awareness when a device needs attention and streamlined service delivery to maximise endcustomer uptime;
  • Proactive device notification. Toner replenishment information (supplies ordered, shipping and tracking data, and delivery alerts) as well as service dispatch notifications from the device operator panel;
  • Proactive consumables management. Automatically delivers just-in-time supplies directly to key contacts within the organisation. Channel partners don’t need to worry about manual meter reads or having cash tied up in supplies inventory;
  • Lexmark managed services portal. Channel partners have their own portal to manage their end-customers’ fleet, consumables, service and support; and
  • Fleet assessment for the channel. As part of the MPS Core program, Lexmark supports partners to assist on fleet design for end-customers.

"MPS Core is a worldwide program we are now launching in Australia and New Zealand not only to match competitive MPS offerings, but to also assist channel partners to deliver a superior customer experience. Our Proactive device notification is unique, ensuring the partners end-customer is sent continuous updates for service and supplies to the device. We have for our partners the best-in class MPS tools to assist them to manage their fleet." said Mr Dubois.

"Worldwide, we have a 95% renewal rate across all our MPS engagements, which means that channel partners can rely on Lexmark to provide the best MPS experience to their customers."

About Lexmark

Lexmark creates innovative imaging solutions and technologies that help customers worldwide print, secure and manage information with ease, efficiency and unmatched value. Lexmark and the Lexmark logo are trademarks of Lexmark International, Inc., registered in the U.S. and/or other countries. All other trademarks are the property of their respective owners.

1 Source IDC Market research sales and services A3 MFD 2019 Australia and New Zealand.