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ORDER MANAGEMENT SPECIALIST

Business Area: Order to Cash

Job Purpose/Summary:

Provides operational, analytical and administrative support for order entry/fulfillment, logistics/supply chain, reports and customer claims while adhering to rules, audit requirements and international regulations for each customer/country supported.  Maintain efficient, timely and effective communication to both external and internal customers.  Ensure accurate entry of all required data for all orders into the ERP system.  Resolve all administrative issues that may arise during the order fulfillment process, e.g. Price Discrepancy, Minimum Order Quantity, Minimum Order Value, Obsolete or End of Life parts.  Manage letter of credit (LC) requirements to ensure completeness and accuracy.  Analyze and resolve delivery block issues in the order so that orders are dropped to Distribution on time to ensure customer requested delivery date is met.

Competencies, Skills, Knowledge & Abilities:

  • Able to apply effective customer service skills such as managing customer’s expectations, projecting a positive and collaborative attitude, documenting concerns and providing regular and timely updates, empathic communication and listening skills, establishing connection and relationship, resolving complaints with a sense of urgency, converting detractors to promoters, handling difficult customers, building trust with customers and encourage constructive feedback.
  • Good analysis in DSO, Inventory analysis, planning.
  • Can effectively communicate with local and international stakeholders, across different levels in the organization
  • Can manage difficult conversations.
  • Working knowledge of Problem Solving and Quality Improvement tools/methods
  • Must know how to us MS Office in order to maintain effective and efficient reporting and communication
  • Basic to Advanced MS Excel knowledge, collect relevant, sizable, timely data and provide accurate, actionable reporting and analysis; use basic statistical, mathematical and logical analytics tools for actionable recommendations and effectively defines the root cause
  • Highly independent and proficient in time management and multi-tasking

Education, Experience & Certifications Basic Requirements:

  • Bachelors Degree Holder i.e. BS Accountancy, BS Industrial Engineering, BS Customs Administration, BS Business Administration or any equivalent Business and Engineering courses.
  • Moderate to Expert knowledge on Order Management process and operational knowledge on transportation, logistics, international regulations, planning, pricing, allocation, claims, returns, cash collections and overall Supply Chain process
  • Knowledge in ERP systems, specifically SAP.
  • At least 2 years experience in same/related field
  • Relevant experience with Customer Relationship management.

You may send your application to recruitment@lexmark.com.