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DEPLOYMENT PROJECT COORDINATOR

Business Area: Cebu Customer Operations

Job Purpose/Mission/Summary:

As a member of Lexmark’s Managed Print Services (MPS) organization, the Deployment Project Coordinator (DPC) will work as a member of a team to deploy printers/MFPs and/or take over management of existing devices for new and existing customers.  Projects could range in size from a few hundred devices to 25,000+.  The DPC will work with various Lexmark departments including GSCO Hardware Order Management, GSO Asset Management, and GSO Install Management.  Additionally, DPCs will work with external transportation partners.  These engagements are required for the DPC to coordinate hardware orders and track/manage deliveries according to the project schedule.  The DPC may also interface with customer personnel and installation technicians to coordinate delivery, installation, returns, and disposal activities and to gather site survey data, device data, and installation-related information.  The DPC will own recording and maintaining the data needed to track all devices from shipment through acceptance, for the purposes of inventory reconciliation and to ensure that all installed devices are setup in Lexmark’s asset management system.  With the deployment of MPS Solutions 2.1, global standard processes have been defined to support these activities using Siebel and various templates as reflected on the Customer Program Management Innovate site.

Key Roles & Responsibilities/ Key Job Functions:

  • Assist Project Manager (PM) in all phases of Implementation Project by driving and managing their own set of tasks and activities without requiring daily guidance and assignments from the PM
  • PMs are responsible to lead project meetings but DPC’s may be asked to initiate internal or customer-facing conference calls, take meeting minutes, update action items, or other activities in support of the PM
  • Place orders and monitor orders/shipments to ensure delivery according to project schedule
  • Track order fulfillment and delivery of hardware using Lexmark systems and carrier websites
  • Resolve delivery and schedule issues between carriers and customers
  • Modify planned installation activities in response to changes in delivery schedule
  • Manage changes to deployment schedules including recognizing downstream impacts of changes
  • Participate in project calls and proactively identify actions needed with regards to changes in orders and installations
  • Manage customer return orders as well as pickup & disposal of old devices
  • Work with internal supply chain personnel, transportation carriers, disposal partners, and installation partners to coordinate service delivery, gather data, and resolve issues requiring real-time coordination between carrier, customer, and install partner
  • Role will require occasional overtime and weekend work based on schedule of customer rollout
  • Track (in Excel/Siebel) detailed order-to-invoice & returns data for all equipment shipped/returned/ disposed, as required to invoice customer, manage inventory, and report daily project status
  • Track consumption of customer P.O.’s and process Lexmark hardware billing, when needed
  • Escalate issues promptly and proactively work with stakeholders
  • Document all meeting data as appropriate; provide regular status reports to all team members, client, and internal management as directed by the PM
  • Provide accurate and timely information to management on the performance measurement, quality assurance, and customer satisfaction areas of the project (e.g. delivery timeliness)

Competencies, Skills, Knowledge, & Abilities: 

  • Proficiency with Microsoft Office tools: Excel, Word, PowerPoint
  • Strong Excel skills particularly important (writing formulas, pivot tables, data reconciliation)
  • Excellent analytical, data reconciliation and problem solving skills
  • Excellent communication and customer service skills
  • Must be proficient in oral and written language of customer being supported as well as English
  • Detail oriented, self-starter

You may send your application to recruitment@lexmark.com.