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Business Area: Order to Cash

Responsible for providing O2C operations the first level applications support on data maintenance, issue resolution, application to application data integration management, and other related activities to support system releases and updates.

Key Roles & Responsibilties/ Key Job Functions:


  • System Control and Monitoring to ensure uninterrupted business operations:
    • Controls SAP application structures and key data elements.
    • Defines, schedules and monitors batch jobs and system integrity reports.
    • Works with the appropriate business users and IT technical resources to support and ensure efficient and effective batch job processing.
    • Application Issue Fixes
    • Maintains/Changes application’s data table.
    • Handle ServiceNow Incident and/or Request tickets (RITM) raised by business users.
    • Collaborate with Process Analyst &/or O2C teams to improve transactions flow & process efficiency.
    • Applications integration monitoring & error resolution (e.g., SAP idocs, 3PL integration).
    • Helps identify and/or resolve integration issues.
    • Works with appropriate business users and IT technical resources to ensure efficient and effective resolution of errors.
    • Repository of expert knowledge in O2C business applications/process.
    • Maintains and updates business applications/process and training documentations.
  • Provide support to application/ERP projects (related to O2C):
    • Testing / UAT (User Acceptance Test) may require direct user/s assistance.
    • Business Sign-off.
    • Cut-over data migration, validation, & sign-off.
    • Inputs related to business application &/or process.
    • Handle process and/or data related issues post go-live.
    • Point person (of business user or IT-EBA) for application implementation, enhancement, or change.
    • Super user Support
    • Provides training to ERP first-level support (super-users).
    • Provides business applications support to O2C users and business process owners.
    • Receives, investigates and resolves escalations from super-users.
    • Business Roll-outs
    • Testing
    • Super-user program management
    • User training
    • Others
    • Leads in business process or applications improvements.
    • Provides weekly report to BAS manager for updates on the business process supported.
    • Works closely with the BAS manager to resolve business application issues, and/or improve applications.
    • Assist BAS manager to drive the team to deliver tasks within SLA or committed date.
    • Provide guidance and/or training to level-1 business applications analyst.
    • Handles project management role.

Education, Experience & Certifications Basic Requirements: 

  • Graduate in BS Accountancy or closely related bachelor's degree course
  • Work experience in Accounts Receivable / FSCM, &/or SAP Sales & Distribution module, is an advantage.
  • Experience on system/functionality testing and support
  • Experience on functional requirement specifications documentation
  • Strong interpersonal & communication skills (written & verbal), with the ability to interact with stakeholders or technical support teams on a daily basis
  • Good documentation ability
  • Business Analysis skills
  • Problem solving and root cause identification skills
  • Strong analytic ability
  • Must be a team player and able to work with and through others
  • Be able to train users
  • At least 3 years relevant work experience
  • Willing to be assigned on EMEA shift to cover worldwide support

You may send your application to