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CASH COLLECTION SPECIALIST

Business Area: Order to Cash

Resolves, collects, and manages current, past due and outstanding invoices for assigned accounts of a given geography.  Assignments include the preparation of monthly collections reports and collection activities via email correspondence or calls to customers. Interfaces with sales, sales support, marketing, customer service, service, order management, returns and distribution teams in reconciling accounts.

Key Roles & Responsibilities / Key Job Functions:

  • Collections
  • Responsible for communicating account details to customers;
  • Prepares the monthly statement of accounts to be sent to the customers;
  • To send aging statement / invoice copies and other documents needed by customers to process payment
  • Communicates with customers A/P Team via phone or email on the customers’ payments /payment status;
  • Communicates to Accounting the payment remittance details in order for Accounting to apply payments accordingly;
  • Ensures that Lexmark denials on deductions are communicated and/or uploaded timely to the customer and payments are received accordingly.
  • Ensures that any payment or payback delays are escalated accordingly through the established escalation process within the Sales Team

Competencies, Skills, Knowledge & Abilities:

  • Must be knowledgeable on Order to Cash Lifecycle – Order Management, Accounts Receivable, Returns and Warehousing, Taxation
  • Must have working knowledge in Billing, Accounting and Finance;
  • Must be able to communicate well with internal and external customers using the English language;
  • Must be pro-active, resilient, and flexible to changes;
  • Must have keen attention to details;
  • Critical Thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Spreadsheet software - Microsoft Excel

Education, Experience & Certifications Basic Requirements:

  • Graduate of a Business Administration, Management Accounting and Accounting
  • At least 2 years work experience in customer service and accounts receivable/accounting function
  • Experience in Enterprise Resource Planning i.e. SAP is an advantage

You may send your application to recruitment@lexmark.com.