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Business Area: Order to Cash

Job Purpose/Mission/Summary:

Under the general supervision of the Second Line Operations Manager, the Operations Manager runs the day-to-day operations of the assigned business unit(s), ensures smooth operation within the boundaries of KPI’s of various processes that contribute to the delivery of the services responsible for.  Finds ways to make the company more productive and cost effective by providing effective methods in its business operations.

Key Roles & Responsibilities / Key Job Functions:

  • Work environment - provides a work environment that engenders positive energy, creativity and teamwork amongst employees, ensuring safety in the workplace.
  • Institute rules – manages staff in accordance with company rules and procedures. Establishes departmental rules and procedures and creates work schedules that ensure achievement of departmental key objectives.
  • Performance management – executes performance management process in accordance with Lexmark and department policies. Develops organizational capability looking at structure and competency of staff.
  • Operational effectiveness – manages day-to-day operations to ensure quality output up to the standards of the company. Plans, manages and maintains systems and procedures for operating effectively and with efficiency.
  • Organizational leadership - conducts continual analysis and evaluation of strategic information. Plays a significant role in long-term planning, including an initiative geared toward operational excellence.
  • Communication – facilitates internal and interdepartmental communication. Provides meaningful reporting to senior management in a timely and effective manner.
  • Financial management – manages department’s budget according to establish budget controls.
  • Recruiter - responsible for hiring, training and coaching employees.
  • Other assigned duties relative to the job.

You may send your application to