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CUSTOMER CONTRACT MANAGEMENT ANALYST

Business Area: Cebu Business Operations

Job Responsibilities:

  • Lexmark Services Web Portal UserID Setup & Management b. MPS Contract Management System Setup & Management c. Consumables Management Account activation
  • Toner Reconciliation Account Setup & Management
  • Handles requests and issues logged in the Worldwide Ticketing Tool assigned to System Administration
  • Complete customer setups on required Lexmark systems including but not limited to LGS Portal, SAP, Siebel, and Toner Reconciliation
  • Read, fully understand and convert the signed written contract to SAP CRM Contract making sure that only terms and conditions covered by the signed contract are setup in the system;
  • Understand Accounting file and be able to relate to the contract;
  • For coterminous accounts, manage CRM contract validity dates;
  • Other related functions:
  • Initiation of Sales Contract
  • Creation of Configurable Part Numbers (CPN)
  • Accurate Pricing Setup (including Pricing validity dates and revenue allocation)
  • Understand the impact on the financial part numbers to the downstream teams (e.g. Accounting, Invoicing).
  • As the role progresses, the following are the expectations:
  • Proposes new guidelines to supplement existing processes in CCM;
  • Works closely with Process Analyst and Business Control Analyst in bridging identified gaps;
  • Works with other areas in Cebu Center of Competence and Services Organization
  • Analysis & Problem Solving
    • Strong analytical skills using various problem-solving methods.
    • Provide/establish creative and innovative solutions to issues/queries from requestors regarding the E2E Setup and other exceptions.
    • Makes decisions in instances that affect revenue recognition (e.g. toner purchase needing usage charges, determining financial part numbers, etc.)
  • Computer & Technology
    • System Proficiency – Intermediate - Consumables Management System Services, Asset Management Tool, ServiceNow)
    • Intermediate knowledge on MS Office D365 Tools (Outlook, Teams, SharePoint, OneDrive, etc.)
    • Intermediate/Advance knowledge in MS Excel

Competencies, Skills, Knowledge & Abilities:

  • Operational
    • Ensure that the setup request (New account setup, sales contract, CPN creation, etc.) in terms of completeness, balance productivity, ACCURACY and TIMELINESS are achieved through established metrics;
    • Able to understand and translate signed contract stipulations in to our systems.
    • Manage customer contracts and accounts in both SAP & Siebel.
    • Organization & Time Management
  • Analysis & Problem-Solving
    • Demonstrates ability to resolve diverse issues/problems and understand the impact of the End-to-End setup processes to the downstream teams.
    • Possesses the ability to comprehensively analyze and interpret contract scenario, policies, guidelines, procedure and work instructions.
    • Possesses strong problem-solving skills to develop innovative solutions to complex issues, establish short term and long-term solutions.

Education, Experience & Certifications Basic Requirements:

  • Bachelor’s degree in IT, Computer Science, Engineering, Finance/Accountancy or other relevant fields
  • 2-3 Years work experience with knowledge in 2 or more areas e.g. Business analysis, Information Technology, Financial Services, Manage Print Services, and other related business.
  • Willing to work in any shift.

You may send your application to recruitment@lexmark.com.