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Business Area: Data to Value

Job Summary:

The Business Analyst, as part of the Business Support Team in Lexmark, focuses on performance reports and analysis needs of the Operational teams as defined by the Global Process Lead.

The Business Analyst is responsible for the following major activities within the scope of the Business Support Team:

  • Create and provide reports to support updates of performance metrics, monitoring tools, flash reports, executive reports and other reporting packets as defined by Global Process Lead for the organization.
  • Monitors how different Global Business Services areas are performing.
  • Analyzes reports, develop and suggest improvements to the team and submit or present the collected information to relevant users in a way that is easy to understand. Make oral presentations or provide summarized reports highlighting key facts and figures.
  • Develops process improvement, updates desktop procedures and provides training for new staff and answer queries about reporting.

Key Roles & Responsibilities / Key Job Functions:

  • Report Generation
    • Build performance report details by working with internal customers and EBA partners to gather and validate requirements.
    • Configure and writes business data requirements according to operational need
    • Consolidate data from different data sources
    • Organize and format reports in accordance with the different metrics
    • Summarize data into reports necessary for operational review
  • Report Analysis
    • Examine current data in the performance report
    • Compares historical report details vs. current report details to get insights and findings of overall performance
    • Interpret and recommend actions to the operational teams
  • Support Activities & Others
    • Provides trainings to new hires, team, and all related parties within assigned area.
    • Evaluates existing processes based from quality analysis, develop and recommend business practices and procedures that focuses on improving quality transactions
    • Researches best business practices within and outside the organization to establish benchmark data
    • Attends required meetings, comes on time and be prepared. Participates and provides input, recommendations and updates.
    • Performs all other tasks as directed by manager/superior. These tasks may include those directly related to quality processes
    • Provides back up and support to teammates (in the absence of peer)
    • Attends required trainings.
    • Participates in projects and trainings for continuous improvement.
    • Participates and supports in company initiated activities when required.

Competencies, Skills, Knowledge & Abilities:

  • Microsoft Dynamics & SAP Proficiency
  • Knowledge on Business Intelligence
  • Knowledge on O2C process
  • Knowledge on Quality standards of COPC
  • Exposure to Lean methods
  • Knowledge on MS Office applications and other analytical and reporting tools
  • General understanding of Finance and Sales processes
  • Analytical Skills
  • Problem solving and root cause analysis skills
  • Verbal and Written Communications Skills
  • Presentation Skills
  • Time Management
  • Organizational Skills
  • Reporting Skills.
  • Ability to deal with diverse personalities
  • Professional skepticism and attention to details
  • Good interpersonal skills and professional relationship with colleagues
  • Proactive & Self-Initiated
  • Customer-Focused
  • Team-Oriented
  • Broad-thinking
  • Flexibility on all aspects (i.e. change)
  • Tolerance for Stress
  • Working knowledge
    • Project management
    • Problem solving and analytics

Education, Experience & Certifications Basic Requirements:

  • Education
    • Bachelor of Science in Accountancy or Management Accounting graduate or any Business related courses
  • Work Experience
    • Minimum 3 year’s experience in L2C or Customer Service

You may send your application to