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ORDER MANAGEMENT SPECIALIST - NORTH AMERICA

Business Area: Order to Cash

Job Purpose/Mission/Summary:

Manages Order to Cash activities specific to order life cycle management from customer account creation until order deliver and drives timely resolution of any roadblocks/issues preventing Lexmark from meeting customer requirements.

Collaborates with cross-functional partners within the Supply Chain network to ensure customer satisfaction by providing timely and proactive order status reporting, driving effective and efficient issue resolution on issues affecting customers orders (including credit hold, customer claims and returns) while adhering to Lexmark rules, audit requirements and international regulations for each country.

Communicates regularly with internal and external stakeholders through several channels during the course of the order life cycle management.

Key Roles & Responsibilities/ Key Job Functions:

  • Order Management
  • Logistics/Supply Chain
  • Customer Management and Communication
  • Maintain proactive, efficient and effective communication to customers
  • Guarantee compliance of operations

Education, Experience & Certifications Basic Requirements:

  • Bachelors Degree Holder i.e. BS Accountancy, BS Industrial Engineering, BS Customs Administration, BS Business Administration or any equivalent Business and Engineering courses.
  • Moderate to Expert knowledge on Order Management process and operational knowledge on transportation, logistics, international regulations, planning, pricing, allocation, claims, returns, cash collections and overall Supply Chain process
  • Knowledge in ERP systems, specifically SAP.
  • At least 2 years experience in same/related field
  • Relevant experience with Customer Relationship management.

You may send your application to recruitment@lexmark.com.