Responsible for delivering post-sale services support, typically at customer sites. Provides services at the customer sites, including installation, maintenance and repair of devices and services to ensure that all function properly. Manage day to day services delivery execution, escalation management, generating reports, provide relevant data & data updates, and providing input and recommendations for enhancing Client satisfaction. Ensures customer satisfaction by working with COM to advise customers on preventive maintenance and configurations that may favorably impact performance.
Centralized role that is responsible to manage & execute contracted Managed Services as defined by Customer Statement of Work (SOW). The CSOM works with customer contacts, 3rd party partners and Lexmark resources to execute defined services. Duties include day to day services delivery execution, escalation management, generating reports. Accountable to support implementation activities and post implementation services to meet Customer and Lexmark targets. Expected to consistently demonstrate and represent Lexmark brand according to our mission and guiding principles.
IDEAL CANDIDATE will have the following experience:
You may send your application to firstname.lastname@example.org.