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CUSTOMER PORTAL KEY USER

Business Area: Cebu Customer Operations

 

Job Summary:

We are looking for a candidate who wanted to be a part of an exciting and evolving team in the world of Customer Operations working as the primary contact and escalation point for instructions, issues, configuration and support of Customer Operations Teams as well as direct support to Customers to ensure that the Managed Services Portal is always functional and sufficient to meet the needs of the customer.

Your typical day would include:

  • Customer Portal administration and management; e.g. user access creation, control and audit
  • Training and key resource support for the customer operations team and external customers
  • Resolution an escalation management; internal and external customers
  • Support and maintain list of Continuous Improvement items including UAT
  • Support processes on Portal Metrics and Customer Operations governance

We invite you to join our team, if you have:

  • A degree in Business or equivalent experience
  • Strong English communication skills
  • Experience in operations or service delivery working for both internal and external customers globally
  • Advance knowledge in MS Excel and other reporting tools/platforms
  • Knowledge on processes to execute, create and instruct

You must demonstrate:

  • Flexibility and ease getting along well with diverse personalities
  • Communication and collaboration work well for you
  • Comfortable multitasking while getting things done on time
  • Systematic and process oriented – flow charts and process maps gets you excited
  • Strong analytical and reasoning abilities. Problem solving is in your DNA
  • Proactive and a self-starter quality
  • Ability to organize and lead structured business meetings

Come and join us! 

You may send your application to recruitment@lexmark.com.