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ORDER MANAGEMENT MANAGER

Business Area: Order to Cash

Job Summary:

Servicing all geographical regions you will provide the leadership and direction to the Order Management teams. Order Management is responsible to maintain timely and effective communication to both external and internal customers and to ensure accurate and timely entry of orders into the ERP system. All administrative issues that may arise during the order fulfillment process must be addressed so that orders are dropped to Distribution on time to ensure customer requested delivery date is met. While managing the day to day operations, you will need to drive improvements to key processes, while mentoring and developing the teams. You will harmonize processes across regions to deliver superior service to customers and financial benefits to the company. You will have the opportunity to analyze & assess which KPIs should be in place and not be afraid to think-outside-the-box with creative solutions. Position will look for you to make use of the following attributes: Change Management; Ability to Prioritize / Organize; Business Acumen; Leadership Influence; Managerial Courage; Customer Focus; Timely Decision Making; Motivation and Conflict Management. 

Qualifications:

  • Must be a college graduate (MBA is an advantage)
  • 3 to 5+ years of previous management experience is an advantage and preferably in a supply chain or BPO environment at a second line management level
  • Strong history of people leadership and change management
  • Able to work in a team environment with globally dispersed operations
  • Very process oriented with ability to evaluate processes and develop on-going improvement plans
  • Experience in leading Lean/Six Sigma initiatives is a plus
  • Experience in logistics supply chain management would be an advantage
  • APICS CSCP or CPIM a plus
  • Experience working in an ERP environment
  • Willing and able to travel internationally
  • Willing and able to work on different geographical business hours as necessary

You may send your application to recruitment@lexmark.com.