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QUALITY ANALYST

Business Area: Data to Value

Job Purpose/Mission/Summary

The Quality Analyst, as part of the Business Support Team in Lexmark, focuses on process validation check defined by the Global Process Lead.

The Quality Analyst is responsible for the following major activities within the scope of the Business Support Team:

  • Helps ensure that the E2E processes and services meet its quality standards and continued focus on recommending plans to ensure quality requirements are met.
  • Verifies that deliverables are of acceptable quality and that they are complete and correct.
  • Implements the necessary changes to Quality Framework and checklist.
  • Performs Quality Assurance
    • Defines audit methodology, sampling size and recommend business requirements on area of assignment
    • Presents proposal to Order To Cash managers for buy-in
    • Performs all phases of an audit:
    • Gathers and collects data to be audited
    • Performs audit methodology steps
    • Presents findings and recommendations to management
    • Resolves audit disputes
    • Publishes performance results
  • Performs Quality Control
    • Provides quality control measures to processes by using the output in the audit or feedback from stakeholders
    • Takes part in the corrective action planning
    • Monitors the implementation of corrective actions
    • Updates the audit methodology with changes based on the corrective actions set
    • Conducts calibration sessions with co-QA analysts / operations to analyze measure and improve the effectiveness of existing quality process within assigned area
    • Creates and updates documents related to business processes as result of evaluation, calibration and recommendation within assigned area all the time

Qualifications:

  • Microsoft Dynamics & SAP Proficiency
  • Knowledge on Business Intelligence
  • Knowledge on Deals Management & Pricing
  • Knowledge on Quality standards of COPC
  • Exposure to Lean methods
  • Knowledge on MS Office applications and other analytical and reporting tools
  • General understanding of Finance and Sales processes
  • Organizational Skills
  • Reporting Skills
  • Ability to deal with diverse personalities
  • Professional skepticism and attention to details
  • Good interpersonal skills and professional relationship with colleagues
  • Flexibility on all aspects (i.e. change)
  • Tolerance for Stress
  • Intermediate knowledge
  • MS Office applications and other analytical & reporting tools
  • Equipped with knowledge on excel functions, complex macro programming and tables. Can create power point presentations and at the same time be able to deliver it to the necessary audience.
  • Standard reporting tools
  • Internal control procedures, related CAI and CFP and business conduct
  • Microsoft DynamicsSAP; SD/CRM/Vistex/ Module and SFDC/DD experience
  • General understanding of the different Finance processes

Education, Experience:

  • Education: Bachelor of Science in Business Admin or Management Accounting graduate or equivalent experience
  • Work Experience: Minimum 3 years experience in Finance or Deal Management or Customer Service on a Shared Service setting and quality audit in a Shared Service setting

You may send your application to recruitment@lexmark.com.