Business Area: Order to Cash
The Returns Management Specialist is responsible to manage Returns and Claim activities from customer request receipt until closure of RMA (credit or non-credit) and drives timely resolution of any roadblocks/issues preventing Lexmark from meeting customer requests and incurring unnecessary and unplanned operational cost.
It is expected that he/she collaborates with cross-functional partners within the various Lexmark network to ensure customer satisfaction by providing timely and proactive request status reporting, driving effective and efficient issue resolution on issues affecting customers’ requests (approval delays, logistic and warehouse issues, system errors) while adhering to Lexmark rules, audit requirements and international regulations for each country.
He/she also communicates regularly with internal and external stakeholders through several channels during the course of the returns or claims management.
You may send your application to firstname.lastname@example.org.