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REPORTS ANALYST

Business Area: Cebu Customer Operations

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Job Summary:

The Global Reporting Analyst is responsible for the generation of the Monthly Operations Scorecard presentation packages for both Geo and Worldwide MPS accounts (Category 4-5), as well as special reports (Category 6).

Roles and Responsibilities:

  • The function involves data extraction, calculation, formatting and linking to generate a standard form packet. The role involves pre-analyzing the data to validate accuracy and would need the individual to reach out to Field Customer Operations, Business Operations and Finance Operations Managers to ensure report timeliness and output accuracy.
  • The individual directly reports to the Operations Manager and works closely with WW and Lexington based teams, including: Geo Operations, Finance, WW Support, Practice Management, Technical Operations, the LS Field team, and the Channel Partners.
  • The Global Reporting Specialist L2 is responsible for executing the WW MPS Standard Practice for Global Reporting.
  • This role also entails Quality Review of MOS packets (Category 1-3) based on the required compliance rate per category, provide training for new hires, quality training and real-time COM correspondence through emails, chats, and conference calls.

You may send your application to recruitment@lexmark.com.