The Customer Contract Management Analyst primary objective is to ensure that the MPS Contracts are in place and stipulations are in the SAP/Siebel system. This process involves New Account setup in Siebel and the creation of Configurable Part Numbers (CPNs) that, upon release in the Production, triggers the MPS Order to Cash process & Revenue Recognition, Allocation and Recording of respective Hardware Assets, Annuities, Consumables and Adhoc/Toner Reconciliations. This process also augments the process of determining whether a transaction is considered Capital or Operating Lease.
The CCM Analyst works closely with respective Cebu Business Operations (Asset Management, Consumable Management, Toner Reconciliation), Geo Internal Customers (Business Operations Manager-BOM, Customer Operation Manager-COM, Customer Operation Specialist-COS, Deployment Project Coordinator), Accounting (MPS Revenue) and other cross-functional teams/process experts in bridging/surfacing identified gaps in the process and communicating these to stakeholders and Country counterparts in a timely manner.
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